Manager, Technical Accounts (Commercial)

Lead, coach, and grow a team of Commercial TAMs. Hire ahead of need as we scale.

Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the commercial renewal

Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics.

Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.

Set the bar for performance and career growth on your team, then hold it

Make the team faster per head every quarter through automation, playbooks, and one-to-many programs

Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap

Report retention, adoption, and team health to leadership with numbers you'd bet on

Required:

4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related). You've hired, developed, and performance-managed ICs.

6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS

You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed

Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.

You've been the escalation owner on at-risk commercial accounts and have the save stories to prove it

You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks.

Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity.

Executive presence with CISOs and VPs of Engineering, and with our own leadership

Willingness to travel for customer and company meetings as needed

Preferred:

Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems

You scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth

You've managed TAM charters and kept each motion distinct but coordinated.

Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs

Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana

Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.

Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:

Market competitive salary bands

Meaningful equity program

Comprehensive health benefits for you and your family (99% coverage)

Flexible time-off, holidays, and winter shutdown to rest & recharge

Paid parental leave

Remote-first, with quarterly team off-sites

At Socket, we

Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.

Move with urgency and focus: We prioritize swift, decisive action.

Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.

Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.

Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.

Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.