Manager, Support Services

Required

Duties

• Plans, organizes and manages the day-to-day operations of Hospitality and Facilities Services, including environmental cleaning and disinfection, general housekeeping, waste management, laundry and linen services, and patient transport services. • Provides leadership, direction, coaching and support to Hospitality and Facilities Services Shift Supervisors and staff to achieve departmental and organizational goals. • Provides overall management and oversight of Hospitality and Facilities Services staff, with Shift Supervisors providing day-to-day operational direction, workflow coordination and support to front-line staff. • Plans and manages staffing, schedules, workflows and the utilization of equipment, supplies and other resources to support safe, efficient and reliable service delivery. • Maintains accountability for the recruitment, selection, orientation, performance management and development of staff within the portfolio. • Provides guidance and support to Shift Supervisors in addressing routine staff matters and assumes responsibility for matters requiring management-level intervention or escalation, including complex performance, disciplinary and labour relations issues. • Works collaboratively with Human Resources and union partners to support effective employee and labour relations and the consistent interpretation and application of collective agreements, organizational policies and practices. • Implements and supports Quinte Health's attendance management program to support employees and maintain reliable service delivery. • Develops and manages assigned departmental operating and capital budgets, monitors financial performance and resource utilization, addresses variances and identifies opportunities for efficiencies and cost control. • Develops, implements, evaluates and maintains departmental policies, procedures, standards, training programs and operational processes. • Ensures Hospitality and Facilities Services are delivered in accordance with applicable legislation, infection prevention and control standards and practices, occupational health and safety requirements, and organizational policies and standards. • Develops and maintains quality monitoring processes and performance measures to evaluate departmental performance, identify trends and support continuous quality improvement. • Identifies and implements opportunities to enhance service quality, operational efficiency, cost effectiveness and the patient experience. • Identifies, manages and escalates patient, staff and organizational safety risks and supports appropriate corrective actions. • Fosters a collaborative, respectful and patient-focused environment that promotes teamwork, service excellence and effective communication. • Builds and maintains effective working relationships with clinical programs, support departments, Infection Prevention and Control, Occupational Health and Safety and other organizational partners. • Responds to concerns and issues related to Hospitality and Facilities Services and works collaboratively with patients, staff, leaders and other stakeholders to support timely resolution. • Conducts regular meetings with departmental leadership and staff to support effective communication, information sharing and achievement of departmental objectives. • Liaises with healthcare organizations, industry partners and other external stakeholders to benchmark performance, identify leading practices and explore emerging technologies and service innovations. • Leads and supports departmental projects, change initiatives and continuous improvement activities. • Anticipates and plans for future departmental service, staffing, equipment and resource requirements. • Participates on organizational committees and working groups as required. • Performs other related duties as assigned.
• At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference , and Stronger Together . We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.
• Quinte Health’s four hospitals are the heart of our communities, delivering exceptional care close to home. As one unified team, we’re passionate about improving lives and expanding access to high-quality healthcare. Our staff, physicians, and volunteers don’t just work here—we live, grow, and thrive here. If you’re compassionate and driven, we have exciting opportunities across our hospitals. Join us and make a real impact!

Physical Demands Analysis

Equal Opportunity