Manager, Student Financial Support Services

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

Reporting to the Registrar, the Manager, Student Financial Support Services is accountable for the administration and delivery of programs designed to provide financial support to students, including government-sponsored programs and College scholarships, award and bursary programs, in addition to operational direction and guidance on fees and related functions within the Registrar’s Office The incumbent enhances the recruitment, conversion, retention, and academic success of students by ensuring that the Student Financial Support Services Office is centered on utilizing all avenues of student financial support available. The Manager is a key position in supporting the College’s strategic plan to offer a learner-driven personalized education experience and works closely with the Registrar and other administrative colleagues to ensure a cohesive learner-driven service approach as well as supporting the College’s strategic plan to achieve College enrolment and financial goals. The Manager is responsible for the supervision, leadership and facilitation of a multi-disciplined work team to ensure that students receive the highest quality support and guidance. The Manager co-ordinates the development and implementation of new financial support services policies and procedures, ensuring that continuous process improvements occur within financial Support service processes to meet the ever-changing expectations of internal and external clients. The Manager interprets and administers Ministry of Colleges, Universities, Research Excellence and Security Binding Policy Directives and Procedures regarding fees. The incumbent is responsible to ensure college activities eligible for funding comply with the Ministry’s binding fee policy directives and is the main resource for the college community (including faculty, staff and students). Accountable for the timely reporting of student financial need, application, and disbursement data to the College community and to MCURES ensuring effective use of funding opportunities. The Manager integrates and implements a variety of systems to support the administrative objectives ensuring security and integrity of systems’ confidential data. The Manager is responsible for transforming and improving business processes and experiences for both students and Student Financial Support Services staff. The Manager will also develop and implement organizational change management strategies, tools and practices that leverage best practices and enable successful transformation and adoption of new business strategies, processes and systems.

Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion ), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development . Availability depends on role and employment status .

Company Culture : Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024

Inclusion, Diversity, Equity, and Accessibility (IDEA) : We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

Flexible Work Arrangement Policy . Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change) .

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at humanresources@algonquincollege.com . While we thank all those who apply, only those to be interviewed will be contacted.