Manager, Strategic Customer Onboarding
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
The Manager, Strategic Customer Onboarding leads a team responsible for complex and strategically important customer implementations.
The role owns team performance, portfolio health, staffing, operational cadence, and first-line escalation management.
This is a people and portfolio leadership role rather than an individual implementation role.
Key Skills for This Role
Full Job Posting
Role Overview
The Manager, Strategic Customer Onboarding leads a team responsible for complex and strategically important customer implementations.
The role owns team performance, portfolio health, staffing, operational cadence, and first-line escalation management.
This is a people and portfolio leadership role rather than an individual implementation role.
Key Responsibilities
- Lead, coach, develop, recruit, and manage experienced Onboarding Managers.
- Own portfolio delivery performance, customer outcomes, capacity, risk, time-to-value, and forecast accuracy.
- Establish operating cadences, escalation paths, staffing practices, and scalable delivery processes.
- Provide oversight for complex Tipalti-led and partner-led implementations.
- Identify systemic delivery issues and drive improvements across processes, tools, and operating practices.
- Partner with Product, Engineering, Support, Sales, Professional Services, and Alliances to remove delivery barriers.
- Champion AI-enabled workflows and reinforce adoption through coaching and performance expectations.
About You
- 7+ years of experience in customer onboarding, professional services, implementation, or similar B2B SaaS delivery work.
- 3+ years of direct people-management experience leading experienced implementation or onboarding professionals.
- Experience managing complex enterprise implementations and accountability for delivery quality, customer outcomes, capacity, and risk.
- Strong coaching, performance management, executive presence, escalation management, analytical, and cross-functional leadership skills.
- Ability to build scalable processes, distinguish systemic issues from project issues, and operate in a fast-changing environment.
- A BA/BS in a related field or equivalent practical experience is required.
- Fintech, payments, ERP, partner implementation, AI transformation, Salesforce, or Jira experience is advantageous.
Workplace
- The role follows a hybrid working model requiring office attendance on Monday, Tuesday, and Thursday.
Compensation
- The base salary range is $120,000–$150,000 CAD annually.
- The target bonus is 12.5% of base salary.
- Expected total compensation is $135,000–$168,750 CAD annually, including base salary and target bonus or commission.
About Tipalti
Tipalti provides an AI-powered finance automation platform serving global mid-market businesses.
The platform supports accounts payable, payouts, procurement, expenses, cards, supplier management, tax compliance, and treasury across more than 200 countries and territories.
Benefits
- Benefits include stock options, matching RRSP, extended health coverage, insurance, parental and fertility benefits, 15 days of PTO, and a phone or internet allowance.
- The company provides subsidized lunches, office refreshments, social events, and employee resource groups.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Tipalti
Manager, Strategic Customer Onboarding
Toronto, CAN
As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti's most complex and strategically important customer implementations, including both internally delivered and partner-led engagements. You
Software Engineering Manager - Hands-On & Product-Focused
London, GBR
Backend Engineer
London, GBR
Tipalti is seeking a Senior Backend Engineer to help launch and scale a new finance automation product. The role focuses on scalable backend APIs and services, end-to-end feature delivery, architecture, and customer impa
Manager, Strategic Customer Onboarding
Vancouver, CAN
Tipalti is seeking a Manager to lead Strategic Customer Onboarding teams and oversee complex B2B SaaS implementation portfolios. The role focuses on people leadership, delivery performance, capacity and risk management,
Manager, Strategic Customer Onboarding
Toronto, CAN
Manager, Strategic Customer Onboarding
Plano, USA
Senior Commercial Counsel
Vancouver, CAN
Software Engineering Manager - Hands-On & Product-Focused
London, GBR
Account Executive, Commercial
Toronto, CAN
Backend Engineer
London, GBR
Manager, Strategic Customer Onboarding
Vancouver, CAN
Director, Revenue
Foster City, USA