Manager, Solution Engineering for NVIDIA Experience

Provide direct support to our NVIDIA Enterprise customers to resolve or advance customer issues.

Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.

Apply AI to create/update product and/or support tools.

Take ownership and drive customer issues from inception to resolution.

Document customer interactions to better enhance our knowledge base.

Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and associated guidelines.

Apply agentic AI skills to create new standard processes, find ways to improve how the team works together and with other teams, lead teams and projects.

Mentor new engineers and interns. Nurture employees, so they can do their life’s work.

Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.

At least 5 overall years of software engineering experience.

At least 2+ years of management experience.

Excellent leadership skills.

AI/ML expertise.

Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations.

Excellent follow-up and organizational skills, with a passion or love for solving problems.

Software engineering management experience