Manager, Settlement Services

People Management & Organizational Effectiveness

Lead and manage Team Leads and/or Supervisors, providing direction, coaching, and performance oversight.

Establish clear performance expectations, conduct performance reviews, and manage succession planning.

Drive workforce planning, capacity modeling, and staffing strategies aligned with business forecasts.

Build a strong leadership bench through targeted development, cross-training, and mentoring.

Foster a culture of accountability, operational discipline, collaboration, and continuous improvement.

Process Excellence & Transformation

Own process standardization, documentation, and governance across all settlement workflows.

Identify systemic gaps, root causes of defects, and inefficiencies; lead large-scale process improvement initiatives.

Partner with Technology and Product teams to drive automation, workflow enhancements, and system optimization.

Lead change management efforts for new systems, regulatory changes, or operational model shifts.

Ensure SOPs, playbooks, job aids, and control documents are current, audit-ready, and consistently applied.

Quality, Compliance & Risk Management

Embed quality and risk management frameworks within daily operations.

Partner with Compliance to support regulatory exams, client audits, and underwriter reviews.

Ensure timely corrective action and remediation plans for audit findings and operational risks.

Track and reduce error rates, rework, customer complaints, and operational losses.

Ensure strong internal controls across settlement, funding, recording, and post-closing processes.

Client & Stakeholder Management

Serve as an operational partner for key clients, lenders, and underwriters.

Provide operational insights, performance reporting, and risk assessments to internal and external stakeholders.

Support client onboarding, implementation, and ongoing relationship management from an operational perspective.

Collaborate cross-functionally with Sales, Customer Success, Compliance, Legal, and Vendor Management teams.

Financial & Performance Management

Own operational KPIs, dashboards, and management reporting.

Support budgeting, cost management, and productivity optimization initiatives.

Analyze volume trends, capacity utilization, and cost drivers to inform strategic decisions.

Drive continuous improvement to balance cost, quality, speed, and customer experience.

Education

Bachelor’s degree in Business, Operations Management, Finance, or a related field (preferred).

Experience

8–12 years of progressive experience in Title, Escrow, or Settlement Services operations.

Demonstrated experience leading scaled operations, complex workflows, and cross-functional initiatives.

Experience working with national title underwriters, large lenders, or institutional clients preferred.

Knowledge & Skills

Deep understanding of: Title search, examination, curative, and closing operations Escrow, funding, recording, and post-closing processes Title insurance underwriting concepts ALTA Best Practices, RESPA, and state-specific regulatory requirements Quality assurance, audit, and risk control frameworks

Title search, examination, curative, and closing operations

Escrow, funding, recording, and post-closing processes

Title insurance underwriting concepts

ALTA Best Practices, RESPA, and state-specific regulatory requirements

Quality assurance, audit, and risk control frameworks

Strong people leadership, coaching, and stakeholder management skills

Data-driven mindset with strong analytical and problem-solving capabilities

Experience with title/settlement systems (e.g., ResWare, Qualia, or proprietary platforms)

Excellent written and verbal communication skills

Ability to operate effectively in a fast-paced, high-volume, regulated environment