Manager - Service

Key Responsibilities

• Service Strategy & Operations
• Define and execute the pan-India service strategy for solar kits and systems
• Establish standardized service processes for installation support, commissioning, breakdowns, and warranty handling
• Drive service readiness for new product launches and channel expansion
• Service Network & Partner Management
• Build and manage a national network of service partners, installers, and authorized service centers
• Define SLAs, KPIs, escalation matrices, and performance review mechanisms
• Conduct regular partner training and certification programs
• Warranty, Quality & Field Performance
• Own warranty management , failure analysis, and resolution turnaround times
• Analyze field failures, repeat issues, and installation gaps to drive product and process improvements
• Work closely with Product and Quality teams on corrective and preventive actions
• Customer Experience & Governance
• Ensure high levels of customer satisfaction (CSAT) across regions
• Set up service dashboards, escalation frameworks, and grievance redressal mechanisms
• Ensure compliance with regulatory, safety, and company standards
• Cross-Functional Collaboration
• Coordinate with Sales, Channel, Product, Supply Chain, and Finance teams
• Provide service feedback inputs for product design, packaging, and installation simplification
• Support large customers, key channel partners, and strategic accounts
• Team Leadership
• Lead regional service managers, technical support teams, and service operations staff
• Build a scalable, cost-efficient service organization with strong execution discipline
• Required Qualifications & Skills
• Bachelor’s degree in Electrical / Electronics/ Renewable Energy
• 12–18+ years of experience in solar, electrical, or energy equipment service operations
• Proven experience managing pan-India service networks
• Strong understanding of solar PV systems, inverters, BOS, Lithium & Lead Acid Batteries and installation practices