Manager, Sales Operations

Own the administration, optimization, and integration of Salesforce.com and the broader sales technology stack.

Ensure CRM and adjacent systems are seamlessly integrated across tools, enabling clean data flow and operational efficiency.

Manage new initiatives, campaigns, opportunities, and user administration within Salesforce.

Evaluate, implement, and manage sales enablement tools (e.g., Salesloft, ZoomInfo/Chorus, Sales Navigator, Brandfolder) that improve team productivity and effectiveness.

Support all internal and external reporting and analytics, including quarterly and annual client/partner review analytics.

Facilitate development and maintenance of dashboards of key sales and partner metrics; disseminate findings via regular summaries and presentations.

Conduct performance analysis at the initiative level across all sales business segments.

Present analysis on trends and identifiable opportunities by Account Manager/partner to sales leadership and other internal stakeholders.

Pull and maintain KPIs supporting deck development, sales-vs-goals tracking, asset performance, and evaluation of new initiatives.

Coordinate the sales strategy with the sales infrastructure for sales asset management and linking, ensuring content is organized, accessible, and properly tracked through connected systems.

Support the sales strategy through the maintenance of a library of sales collateral and playbooks that support the full sales cycle.

Bachelor's degree in Business Administration, Analytics, Sales, Marketing, or a related field; MBA or advanced degree a plus.

Minimum 5+ years of experience in sales operations, sales enablement, or related roles, including at least 2 years in leadership capacity.

Hands-on Salesforce.com administration experience required.

Proven track record driving operational excellence and sales effectiveness in a high-growth environment, including ownership of systems strategy end-to-end (implementation through ongoing evolution).

Strong expertise across CRM systems and sales enablement/technology tools.

Experience with Microsoft Power BI dashboard development.

Working knowledge of Google Analytics preferred.

Strong proficiency in MS Office, with emphasis on Excel.

Excellent communication and interpersonal skills, with the ability to influence and align cross-functional and senior stakeholders.

Experience in B2B sales environments, preferably in Benefit Administration, SaaS, technology, or e-commerce.

Highly organized, self-motivated, and comfortable operating as both a strategic partner and hands-on systems owner.

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.