Manager, Retail Operations & Logistics (Permanent, Full-Time)

Support UGM’s Mission Statement (see www.ugm.ca ) and Statement of Faith.

Ability to maintain a high level of confidentiality within the organization and its clientele.

Minimum 5 years of progressive retail or operations management experience, including merchandising, pricing, inventory control, and multi-site operations; knowledge of thrift, resale, or social enterprise retail is a strong asset.

A degree or diploma in Business Administration, Retail Management, or a related field is preferred; however, a combination of relevant education and hands-on experience in retail or operations management will be considered.

Valid Class 5 drivers’ license required.

Proven ability to lead, coach, and develop teams across multiple locations — including staff, volunteers, and individuals facing barriers to employment — fostering accountability, dignity, and a trauma-informed workplace culture.

Demonstrated ability to manage budgets, analyze P&L statements, and use financial data to drive operational decisions, including cash handling controls, POS reconciliation, and financial reporting.

Experience overseeing warehouse, distribution, or donations processing operations, with the ability to develop and implement standard operating procedures across multiple sites.

Strong written and verbal communication skills with the ability to engage effectively across all levels of an organization, with external partners, and in public-facing community settings.

Demonstrated commitment to equity, inclusion, and trauma-informed practice, with a genuine passion for walking alongside people experiencing poverty, homelessness, and addiction on their journey toward stability and employment.

Work Location

Work is generally performed indoors within a retail environment, with standard office equipment available, with working time to time in a warehouse setting.

Physical Requirements

Work is generally sedentary in nature, but may require standing, walking or reaching for up to 30% of the time. Employee is required to look at a computer screen and use a keyboard for up to 70% of the time. The employee is required to see, talk and hear.

Work Conditions

This position is required to work in an environment often dealing with clients in crisis situations brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

Hours of Work

This position works a day shift. Some weekend or evening work may be required. Moderate overtime may be required. Work on statutory holidays may be required.

Hazards

Hazards are considered minor and controllable.

Other

Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check and must provide a Driver’s Abstract.