UGM - Front Office Coordinator (PU20)

DUTIES & RESPONSIBILITIES

• Key Result Area #1: Reception and Public Relations
• Answer and successfully route phone calls.
• Welcome visitors and the public: direct them to the appropriate person or resource and offer a tour of facilities.
• Receive walk-in and phone-in donations preparing proper documentation to submit to Donor Processing.
• Convey to donors the impact their contributions make in the lives of those we serve.
• Diffuse complaints and angry individuals with tact, dignity, knowledge and kindness.
• Engage with the Development team at regular meetings to be informed about visitors, special group tours, and events.

Key Result Area #2: Office Administration

Key Result Area #3: Volunteers

SKILLS & QUALIFICATIONS

• Grounded in the Christian faith. Able and willing to model servant-leadership as part of a ministry to the poor, homeless, drug addicted. Active member of the body of Christ on a consistent, day-to-day basis.
• Strong Interpersonal skills – professional while exercising compassion and discernment, modeling the teachings of Jesus.
• Able and willing to honor the leadership, chain of command, standards and ministry objectives of Union Gospel Mission.
• Computer literate (Word, Excel, Outlook); able to complete documents, build tables, and accurately record information.
• Excellent communication skills including written, verbal and instructional.
• Must have a teachable spirit and the ability to listen.
• Strong organizational skills, able to manage multiple projects simultaneously and make sound decisions.
• Insightful, trustworthy, honest, reliable, model appropriate boundaries, and strong work ethic.
• WORKING CONDITIONS/PHYSICAL FACTORS: Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%
• Work is primarily indoors and requires sitting, standing, bending, and reaching - continuously.
• Requires a sustained level of emotional balance, patience, and tolerance for people and their issues – continuously.
• The ability to move about the facilities on a regular basis going from building to building– occasionally.
• Requires the ability to hear, see, and speak clearly – continuously.
• The noise level is generally moderate.
• The stress level is generally low with occasional interactions with upset visitors or donors.
• EQUIPMENT/TOOLS USED:
• Computer (MS Word, Excel, Power Point, Outlook, Google Chrome, Donor Perfect).
• Fax machine, copier, multi-line phones.
• EDUCATION/EXPERIENCE:
• High School Degree or GED, associate’s degree or equivalent from a two-year college or technical school preferred.
• Four years related experience and/or training or equivalent combination of education and experience.
• Requirement: Union Gospel Mission is a privately funded 501 (c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:
• Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission;
• Subscribe to Union Gospel Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed;
• Adhere to Union Gospel Mission Employee Handbook.

Summary