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Manager, Quality
ATC Drivetrain
Oklahoma City, USA
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
Free
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Responsible for managing a Quality Management System designed to monitor and measure effectiveness of business and production processes to meet internal/external customer requirements. Leads Quality Engineers and Quality Supervisors in efforts to develop, communicate, and implement metrics to meet business and program objectives. Key stakeholder representing ATC in customer and supplier relations related to quality and service.
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SUMMARY
Responsible for managing a Quality Management System designed to monitor and measure effectiveness of business and production processes to meet internal/external customer requirements. Leads Quality Engineers and Quality Supervisors in efforts to develop, communicate, and implement metrics to meet business and program objectives. Key stakeholder representing ATC in customer and supplier relations related to quality and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- include the following. Other duties may be assigned.
- · Designs and implements closed loop, integrated, warranty analysis system utilizing current levels of technology that provides quick and efficient access to warranty data by all.
- · Provides the leadership for the analysis team to achieve a high rate of root cause identification in warranty product to reduce the warranty expense and quantity of “no trouble found” results.
- · Reviews analysis results with customer counterparts to ensure that the root cause ownership is appropriately defined.
- · Utilizing data obtained from the analysis process drives improvement actions through the appropriate product team.
- · Develops close working relationships with key customer counterparts.
- · Responsible for development and adherence to the policies, procedures and instructions of the Quality, MMOG and ISO 14001 systems.
- · Committed to a safe and accident-free work environment.
- · Product/Model PCP (Process Control Plan) development and maintenance.
- · Facilitate cross-functional Preventative & Corrective action plans based on internal and external quality results. (Yield, Warranty and or customer PPM) failure analysis on customer returns to ensure quick turnaround time and responsiveness.
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