Manager, Quality – Digital Systems

Serve as the primary business administrator for Veeva eQMS on behalf of Regulatory Quality Assurance.

Triage and resolve business admin requests requiring business-level judgment, partnering with technical teams on complex issues.

Own access request intake and provisioning across RQA’s digital systems environments.

Support Veeva release coordination through UAT, business approvals and communications, and production deployments.

Maintain and continuously improve job aids, quick reference guides, and user-facing documentation for Veeva eQMS and integrated supporting tools, keeping materials current across system releases.

Develop, prepare, and deliver reporting across functional areas.

Provide guidance on Veeva vault configuration options in support of business needs, including object relationships, shared configuration dependencies, and the downstream impact of proposed changes, partnering with technical teams to fill configuration depth as needed.

Support the triage and formulation of eQMS enhancement requests, providing business context and impact assessment alongside stakeholder needs and operational impacts to inform prioritization and decision-making.

Stay current on Veeva platform developments and GxP digital systems best practices, especially with respect to emerging AI technologies, applying that knowledge to identify and champion opportunities to modernize system design and operations.

Participate in eQMS governance forums, representing RQA Digital Systems’ interests and staying current on platform developments.

Independently represent the RQA Digital Systems team within enterprise programs and initiatives requiring digital systems support, scoping team responsibilities, developing execution plans, and delivering against them.

Maintain clear ownership of workstream status and decisions; proactively surface blockers or escalation points to leadership.

Coordinate with Pfizer Digital and cross-functional teams to support enterprise quality data integrity and system continuity efforts.

Issue clear and timely communications, ensuring stakeholders are informed and aligned on timelines and expected outcomes.

Execute periodic data extracts and reporting tasks, including basic dashboarding and data queries, in support of regulatory and quality operations, ensuring accuracy, timeliness, and appropriate documentation .

Develop and maintain operational documentation and user guidance for current and legacy quality systems to ensure operational continuity.

Gather, synthesize, and prepare materials for stakeholder communications and leadership briefings, translating system and data insights into accessible formats.

Proactively identify opportunities for meaningful process improvement and digital transformation within RQA’s quality systems operations, bringing both technical grounding and operational context to proposed solutions.

Apply practical AI knowledge to evaluate use cases, partner with technical teams, and drive adoption of AI-enabled solutions.

Contribute to and support broader organizational transformation initiatives, including AI integration into quality workflows, eQMS process redesign, and platform evolution.

Stay current on Veeva platform capabilities, GxP digital systems trends, and regulatory expectations, applying emerging best practices to improve the team’s operations and delivery.

Basic coding, scripting, and/ or dashboarding experience (e.g., SQL, Power BI, Spotfire, or similar).

Background as a Veeva Vault business administrator, business analyst, or similar business-technology liaison role.

Experience with Veeva Vault configuration in a pharma or CRO setting, including participation in system releases, eQMS governance forums, or enhancement request management.

Familiarity with Pfizer enterprise data and/or source systems.

Exposure to data platforms – Snowflake, DSS/Dataiku – or related data engineering tools.

Working knowledge of Microsoft Power Automate or similar automation tools.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .