Manager (Quality Audit, Billing & Compliance)
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Key skills for this role
About the Role
NAS Neuron Health Services seeks a Manager to oversee Quality Audit, Billing, and Compliance departments. The role involves managing day-to-day governance, setting targets, handling escalations, supporting audits, and liaising with stakeholders.
Key Skills for This Role
Responsibilities
- Manage day to day governance of the Quality Audit, Billing, and Compliance functions alongside department leads
- Identify potential improvements to maximise efficiency and reduce risk, and make recommendations to reporting manager
- Set targets and measure performance against these
- Proactively own responsibility of escalations and issues related to the teams
- Provide extensive support and guidance to Regional and International teams on Middle East & Africa operational queries and requirements
- Maintain issue log to identify gaps and opportunities for process improvements
- Support with internal and external audits
- Stays updated with regulatory requirements and impart inter department training when needed
- Liaise with senior representatives of clients, brokers, and internal stakeholders
- Closely partner with regional sales and client management teams to provide advice, support and guidance
- Establish and maintain relationships with key stakeholders
- Plan and coordinate operational activities to guarantee optimal performance of the departments
Requirements
- Minimum Bachelor's degree
- Excellent English written and oral communication skills
- Minimum of 5 years people management and reporting experience
- Minimum of 3 years’ experience of the Middle East insurance market
- High proficiency in MS Office, Excel in particular
- Exceptional organizational and time management focus
- Strong problem solving, leadership, analytical and decision making skills
- Attention to detail, with high level of accuracy
- Ability to work under pressure/own initiative
Full Job Posting
Role Overview
- This role is responsible for oversight of three departments within COE Operations: direct supervision of the full Quality Assurance team, and supervision over the leads of Billing and Operational Compliance.
- Reporting to the senior manager, the candidate will coordinate activities across the three functions, ensure targets are set and met, provide strategic updates, work on continuous improvements, and oversee various organizational projects.
Responsibilities and Duties
- Manage day to day governance of the functions alongside the department leads.
- Identify potential improvements to maximise efficiency and reduce risk, and make recommendations to reporting manager.
- Set targets and measure performance against these.
- Proactively own responsibility of escalations and issues related to the teams.
- Provide extensive support and guidance to Regional and International teams on Middle East & Africa operational queries and requirements.
- Maintain issue log to identify gaps and opportunities for process improvements.
- Support with internal and external audits.
- Stays updated with the regulatory requirements with the markets and impart inter department training when needed.
- Liaise with senior representatives of clients, brokers, and internal stakeholders.
- Closely partner with regional sales and client management teams to provide advice, support and guidance on all related and relevant matters.
- Establish and maintain relationships with key stakeholders.
- Plan and coordinate the operational activities to guarantee optimal performance of the departments.
Knowledge, Skills and Experience
- Minimum Bachelor's degree.
- Excellent English written and oral communication skills.
- Minimum of 5 years people management and reporting experience is required.
- Exceptional organizational and time management focus.
- Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to severe complexity.
- High proficiency in MS office, excel in particular.
- Great rapport building and communication skills.
- Strong problem solving, leadership skills, analytical and decision making skills.
- Minimum of 3 years’ experience of the Middle East insurance market.
- Ability to organise, prioritise and manage workflow to meet individual and team production standards.
- Attention to detail, with high level of accuracy.
- Ability to work under pressure/own initiative.
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