Manager, Professional Services (RCM)

Manager, Professional Services (RCM)

Duties and Responsibilities

• Providing day to day managerial, and overall leadership, to an aligned team within the Professional Services organization.
• Responsibilities include holding consistent 1:1’s, supporting career pathing, identifying development opportunities, facilitating performance management and coaching plans, driving team culture, etc
• Assigning projects, providing guidance, and monitoring progress to ensure that project goals are met. You may also be involved in recruiting, training, and performance management.
• Understanding of overall health of all projects for this role’s aligned team
• Partner with Peer Team Managers to collaborate on Professional Services team and project initiatives
• Understand, add, and/or improve tools or processes needed drive the team’s efficiency and effectiveness with configuration, training, testing, etc
• Apply business operations tools to team (trending hours, capacity planning, etc) as they are developed
• Be Primary Point of Contact for a subset of client engagements
• Provide project overflow coverage to support aligned team
• Serve as an escalation point for aligned team when working through client commitments, escalations, or additional support needed
• Collaborate with cross-functional teams, such as sales representatives, software engineers, learning and development specialists, and product developers, to ensure excellence within the implementation process. Effective communication and coordination with stakeholders are essential.