Manager, Professional Services (Clinical Implementation & Regulatory/MIPS)

Regulatory Authority & Governance: Act as the team-wide authority on healthcare quality reporting programs (MIPS, Meaningful Use, private payer initiatives), driving client governance strategies and compliance attestation natively within software workflows

Enablement & Framework Development: Develop comprehensive internal training frameworks, documentation, and playbooks so the entire implementation team can independently consult on and deploy regulatory workflows

Cross-Functional Collaboration: Serve as the main bridge between Professional Services and Product Management to continually evaluate regulatory enhancements and ensure software compliance standards

Client & Escalation Lead: Serve as the primary escalation point for complex client regulatory issues, compliance audits, and high-stakes implementation commitments

Quality Assurance: Oversee testing, training, and QA activities across implementations to guarantee alignment with clinical/regulatory benchmarks while maintaining an onboarding CSAT score of 95%+

Continuous Improvement Mindset: Relentlessly evaluates broken delivery models, conducts post-mortems, and iterates on deployment playbooks

Regulatory Consultation Command: Instills team-wide mastery of compliance benchmarks and leads clients through technical/regulatory processes with authority

Operational Readiness & Launch Management: Accurately forecasts capacity, coordinates cross-functional readiness, and prepares teams for major product launches

Consultative Teaching & Mentorship: Inspires team members through hands-on coaching and effective dissemination of specialized compliance skills

Context-Switching Agility: Seamlessly transitions between direct-report coaching, product meetings, regulatory strategy, and client escalations

At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people , and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary.

We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible

We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.