Manager, Professional Services

Lead a team of 10-15 people who deliver professional services projects, ensuring we deliver a world class customer experience and effective business outcomes.

Provide your Vena team product & solutioning advice and participating in customers calls that are strategic or in an escalated state.

Achieve utilization target for yourself personally and support North American practice leaders by maximizing utilization of PS India resources

Hire, coach and grow the team. Provide 1-on-1 guidance and regular feedback focused on employee growth.

Maintain close alignment with Practice Leaders in North America and UK on project & people performance, project escalations and trends you observe within the PS India team. Concise and frequent communications ensure the team operates efficiently.

Identify, facilitate and/or contribute to departmental initiatives that help scale the company such as methodology improvements, rollout of new tools and team enablement sessions.

Collaborate with Account Management, Customer Adoption Management, Product Management and Sales as needed.

6+ years experience in a customer-facing implementation delivery team, of which 3+ years are with CPM/EPM products doing technical architecture and solutioning related to budgeting, reporting and consolidations

3+ years experience leading a team of direct reports, including facilitating career growth conversations.

Experience leading initiatives that drive business improvements and efficiencies

Clear and concise communicator both internally and externally, across all levels of an organization

Highly organized, with the ability to manage shifting priorities in a fast-paced environment, and maintain a calm demeanor throughout

Demonstrated resourcefulness and ability to be a self starter

Ability to drive results while motivating a team to evolve and mature as goals evolve.