Manager, Process Improvement

Position Summary...

The Manager, Process Improvement is responsible for leading and delivering process improvement projects that enhance operational efficiency and productivity.

This role involves identifying opportunities, designing solutions, and collaborating with various stakeholders to implement innovative strategies.

What you'll do...

The Manager, Process Improvement identifies opportunities for improved service or productivity within ecommerce Operations, Replenishment, and Supply Chain processes, and addresses systemic issues through research, data analysis, and associate feedback. This role develops and implements solutions aligned with the overall vision and operations strategy. Defining business requirements to influence product roadmaps and designing proof of concept, pilot, and rollout plans for new processes or technologies is a key responsibility - including advancing inventory deployment, network optimization, and evaluating fulfillment outcomes to identify opportunities that improve service levels, inventory productivity, customer experience, and network efficiency. The position may also involve investigating and testing innovative technology solutions to address operational gaps.

The Manager, Process Improvement defines and improves operational metrics and service levels to measure productivity and customer satisfaction, including in stock, suboptimal shipments, split shipments, and customer promise.

Providing guidance and support to various teams, including Product, Technology, Replenishment, Operations, Merchandising, and Transportation, is necessary to meet project schedules successfully.

The role may also assist in the development and implementation of change management strategies to support the introduction, adoption, and sustainment of process or technology changes.

The Manager, Process Improvement is responsible for developing and owning governance frameworks, standardizing operational routines, and change management strategies that enable sustainable implementation of business and technology initiatives.

This includes providing content for training materials and facilitating training sessions where required.

Building relationships with and collaborating with cross-functional counterparts across Product, Replenishment, Operations, Transportation, and Merchandising to share and gather ideas is another aspect of the role.

Monitoring and assessing compliance also be part of the responsibilities.

This position is a key support to operational strategies and may consult or mentor managers at various levels on metrics and performance improvement.