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Manager-Process Excellence (Bangalore, India - On-site)
DAMAC
Bengaluru, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered Yesterday
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KEY RESPONSIBILITIES
- Support custodianship of DAMAC's governance framework, policies, DoA and QMS.
- Develop, standardise and continuously improve policies, procedures, SOPs and process frameworks.
- Drive business and process improvement, efficiency and simplification.
- Run quality certification (ISO / EFQM) and awards programmes.
- Analyse performance, build KPIs and benchmark against industry standards.
- Support change management, training and adoption across Business Units.
- Support custodianship of DAMAC's policies and standards, governance framework, Delegation of Authority (DoA), methodologies and enterprise process tool (ARIS).
- Develop, update and maintain department / BU charters in line with the corporate governance model.
- Support the design, implementation and continuous improvement of a fit-for-purpose QMS framework aligned to DAMAC's growth strategy
- Conduct QMS maturity assessments across Business Units and translate findings into practical action plans.
- Support QMS implementation — documentation, process mapping and governance reporting.
- Work with BU and Department heads to develop, update and continuously improve DAMAC and BU policies, procedures and process frameworks.
- Draft and maintain P&Ps, SOPs and customer journeys, consistent with the corporate policy hierarchy (DoA, Policy Manual, Frameworks / Standards).
- Maintain and update stage-gate frameworks and supporting templates, guidelines and forms.
- Conduct gap assessments of existing processes to identify inefficiencies, risks and improvement opportunities.
- Design and execute business / process improvement initiatives, including root-cause analysis and corrective action plans.
- Drive operational efficiencies through process automation, standardisation and simplification.
- Track the effectiveness of implemented changes and sustain improvements.
- Support roll-out of a company-wide certification programme against recognised standards (e.g. ISO, EFQM).
- Coordinate documentation, evidence gathering and audit readiness for certification and re-certification cycles.
- Gather and analyse data from multiple sources to understand performance metrics and identify trends
- Develop and monitor KPIs and benchmark performance against industry standards
- Prepare and present clear, actionable reports and dashboards to senior management.
- Conduct change impact assessments and support change-management processes for scope, process or policy changes.
MINIMUM QUALIFICATIONS AND EXPERIENCE
- Bachelor's in Business Administration, Quality Management, Operations Management, Engineering or a related field (required); MBA / postgraduate an advantage.
- Certification in process improvement or quality methodologies — Lean Six Sigma, ISO 9001 Lead Auditor / Implementer, EFQM Assessor or PMP — preferred.
- 5–7 years in Business Excellence, QMS, governance, business process improvement, ideally in a large multi-BU organisation.
- Prior exposure to ISO certification, EFQM or equivalent excellence models highly desirable.
- Experience with process modelling / BPM tools (e.g. ARIS) is critical.
- Proven experience in supporting functions such as Procurement and Finance.
- Experience in usage of practical GenAI skills in Business Excellence.
About DAMAC
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