Manager, Pharmacy Operations (Midwest)

Lead regular business review meetings with each Pharmacist in Charge.

Review key metrics, including revenue, scripts, gross margin, labour productivity, inventory, patient experience, and cash flow.

Establish clear performance goals and accountability for each location.

Track progress against agreed action items after each site visit.

Escalate material issues to Corporate HQ with clear recommendations.

Travel frequently to pharmacies across the assigned region.

Build strong relationships with Pharmacists in Charge, pharmacy technicians, and local teams.

Serve as the face of operations between Corporate HQ and local pharmacies.

Ensure local teams feel supported while maintaining high performance expectations.

Help translate company priorities into practical site-level execution.

Troubleshoot site-level issues related to staffing, workflow, inventory, payer issues, patient experience, or vendor performance.

Identify recurring problems across pharmacies and develop scalable solutions.

Share best practices across sites within the region.

Support standardisation of operating playbooks, reporting cadences, and performance management routines.

Partner with Corporate HQ across finance, pharmacy operations, clinical services, compliance, HR, and growth.

Communicate site-level needs, risks, and opportunities back to leadership.

Support acquisition integration for newly acquired pharmacies in the region.

Ensure regional execution is aligned with Pharmacy1st’s broader operating and financial goals.

5 plus years of experience in pharmacy operations, healthcare operations, retail operations, or multi-site operations management.

Direct experience managing multiple locations or a regional operating portfolio.

Strong financial acumen and experience owning or managing P&L performance.

Ability to interpret site-level financials and translate insights into action.

Experience leading performance reviews, operating cadences, and accountability systems.

Strong communication skills and ability to work effectively with frontline teams and senior leadership.

Willingness to travel frequently across the assigned region.

High ownership mindset and ability to operate in a fast-moving environment.

Experience in independent pharmacy, retail pharmacy, healthcare services, or multi-site healthcare operations.

Experience working directly with Pharmacists in Charge or pharmacy teams.

Familiarity with prescription volume drivers, pharmacy workflow, inventory management, payer dynamics, and gross margin performance.

Experience integrating newly acquired locations into a larger operating platform.

Experience operating in rural or small town markets.