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Front Desk Receptionist
Pharmacy1st Health
Michigan, USA
Full-time
Entry
Onsite
Discovered 2 days ago
Electronic Medical Record (EMR)
Free
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Electronic Medical Record (EMR)
Role Overview
We are seeking a reliable, personable Front Desk Receptionist to serve as the first point of contact for patients at our Mesick clinic. This role is essential to a smooth, welcoming patient experience and the efficient day-to-day operation of the clinic. Candidates with an interest in clinical support skills, prior medical assistant skills, or a general healthcare interest are a great fit for our team.
Key Skills for This Role
Electronic Medical Record (EMR)
Full Job Posting
About the Role
We are seeking a reliable, personable Front Desk Receptionist to serve as the first point of contact for patients at our Mesick clinic. This role is essential to a smooth, welcoming patient experience and the efficient day-to-day operation of the clinic. Candidates with an interest in clinical support skills, prior medical assistant skills, or a general healthcare interest are a great fit for our team.
Key Responsibilities
- Greet patients and visitors warmly; manage check-in and check-out processes
- Schedule, confirm, and reschedule patient appointments
- Answer phones, respond to patient inquiries, and route calls/messages appropriately
- Verify patient demographic and insurance information; collect co-pays as applicable
- Maintain a clean, organized, and welcoming front office/waiting area
- Coordinate with the clinical team to support patient flow and minimize wait times
- Scan, file, and maintain accurate records in the electronic medical record (EMR) system
- Support referral coordination and follow-up communications as needed
- Assist with basic administrative tasks (mail, supply ordering, correspondence)
- Ensure compliance with HIPAA and clinic policies at all times
- Must be able to safely perform the essential functions of the position, including prolonged sitting/standing and occasional light lifting, with or without reasonable accommodation
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