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Manager – Performance Management (Resiliency & Performance Governance)
Enum Technology & Solution Pvt Ltd
Dubai, UAE
Full Time
Manager
Onsite
AED 18,000/month / month
3 weeks ago
IT GovernanceOperational ResiliencePerformance ManagementKPI DevelopmentKRI DevelopmentExecutive Reporting
Free
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IT GovernanceOperational ResiliencePerformance Management
About the Role
We are seeking an experienced Manager to lead performance management within IT Governance and Technology. The role involves establishing operational resilience frameworks, defining KPIs/KRIs, and delivering executive reporting.
Key Skills for This Role
IT GovernanceOperational ResiliencePerformance ManagementKPI DevelopmentKRI DevelopmentExecutive Reporting
Responsibilities
- Design and implement enterprise wide performance management frameworks focused on operational resilience
- Define and monitor metrics related to service availability, uptime, recoverability, continuity, and resilience maturity
- Establish governance standards for performance and resilience data across IT functions
- Develop and manage KPIs and KRIs related to service continuity, incident response, system resilience, and technology risk
- Oversee centralized data collection, validation, and reporting processes across multiple IT domains
- Develop executive dashboards and management reports translating technical metrics into business focused insights
- Present performance trends, resilience metrics, risk indicators, and improvement opportunities to senior leadership
- Lead monthly performance and resilience reporting forums
- Support internal and external audits related to IT governance, resilience, and risk management
- Ensure alignment with regulatory requirements and industry frameworks including ITIL, COBIT, and ISO 22301
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related discipline
- 5 7 years of relevant experience in IT Governance, Performance Management, Operational Resilience, or Technology Risk
- Strong understanding of IT GRC frameworks and operational resilience practices
- Experience managing KPIs, KRIs, performance dashboards, and executive reporting
- Knowledge of RTO, RPO, SLA management, incident management, and problem management
- Familiarity with UAE/GCC regulatory and audit environments
- Excellent communication, presentation, and stakeholder management skills
Full Job Posting
About the Role
- We are seeking an experienced Manager – Performance Management (Resiliency & Performance Governance) to lead the performance management function within IT Governance and Technology.
- The successful candidate will be responsible for establishing and managing a comprehensive performance and operational resilience framework that enables proactive monitoring, reporting, and continuous improvement of IT services, systems, and processes.
- This role requires strong expertise in IT Governance, Risk & Compliance (GRC), operational resilience, performance reporting, and executive stakeholder management.
Key Responsibilities
- Design and implement enterprise wide performance management frameworks focused on operational resilience.
- Define and monitor metrics related to service availability, uptime, recoverability, continuity, and resilience maturity.
- Establish governance standards for performance and resilience data across IT functions.
- Drive consistency, quality, and accountability in performance reporting processes.
- Develop and manage KPIs and KRIs related to service continuity, incident response, system resilience, and technology risk.
- Oversee centralized data collection, validation, and reporting processes across multiple IT domains.
- Develop executive dashboards and management reports that translate technical metrics into business focused insights.
- Present performance trends, resilience metrics, risk indicators, and improvement opportunities to senior leadership.
- Lead monthly performance and resilience reporting forums.
- Provide clear reporting on incidents, root causes, remediation progress, and resilience maturity.
- Support internal and external audits related to IT governance, resilience, and risk management.
- Ensure alignment with regulatory requirements and industry frameworks including ITIL, COBIT, and ISO 22301.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- 5–7 years of relevant experience in IT Governance, Performance Management, Operational Resilience, or Technology Risk.
- Strong understanding of IT GRC frameworks and operational resilience practices.
- Experience managing KPIs, KRIs, performance dashboards, and executive reporting.
- Knowledge of RTO, RPO, SLA management, incident management, and problem management.
- Familiarity with UAE/GCC regulatory and audit environments.
- Excellent communication, presentation, and stakeholder management skills.
Preferred Certifications
- ITIL
- COBIT
- ISO 22301 (Business Continuity)
- CRISC
- CISA
Pay
- Up to AED18,000.00 per month
Work Location
- In person
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