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Manager – Performance Management (Resiliency & Performance Governance)

Enum Technology & Solution Pvt Ltd

Dubai, UAE

Full Time

Manager

Onsite

AED 18,000/month / month

3 weeks ago

IT GovernanceOperational ResilienceKPI/KRI ManagementPerformance ReportingITILCOBIT

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Key skills for this role

IT GovernanceOperational ResilienceKPI/KRI Management

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About the Role

Enum Technology & Solution Pvt Ltd is seeking an experienced Manager – Performance Management to lead the performance management function within IT Governance and Technology. The role involves establishing frameworks for operational resilience, KPI/KRI management, and executive reporting.

Key Skills for This Role

IT GovernanceOperational ResilienceKPI/KRI ManagementPerformance ReportingITILCOBIT

Responsibilities

Design and implement enterprise wide performance management frameworks focused on operational resilience
Define and monitor metrics related to service availability, uptime, recoverability, continuity, and resilience maturity
Establish governance standards for performance and resilience data across IT functions
Drive consistency, quality, and accountability in performance reporting processes
Develop and manage KPIs and KRIs related to service continuity, incident response, system resilience, and operational risk
Oversee centralized data collection, validation, and reporting processes across multiple IT domains
Develop executive dashboards and management reports that translate technical metrics into business focused insights
Present performance trends, resilience metrics, risk indicators, and improvement opportunities to senior leadership
Lead monthly performance and resilience reporting forums
Support internal and external audits related to IT governance, resilience, and risk management
Ensure alignment with regulatory requirements and industry frameworks including ITIL, COBIT, and ISO 22301
Facilitate performance and resilience review meetings with senior stakeholders

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related discipline
5–7 years of relevant experience in IT Governance, Performance Management, Operational Resilience, or Technology Risk
Strong understanding of IT GRC frameworks and operational resilience practices
Experience managing KPIs, KRIs, performance dashboards, and executive reporting
Knowledge of RTO, RPO, SLA management, incident management, and problem management
Familiarity with UAE/GCC regulatory and audit environments
Excellent communication, presentation, and stakeholder management skills

Full Job Posting

About the Role

We are seeking an experienced Manager – Performance Management (Resiliency & Performance Governance) to lead the performance management function within IT Governance and Technology.
The successful candidate will be responsible for establishing and managing a comprehensive performance and operational resilience framework that enables proactive monitoring, reporting, and continuous improvement of IT services, systems, and processes.
This role requires strong expertise in IT Governance, Risk & Compliance (GRC), operational resilience, performance reporting, and executive stakeholder management.

Key Responsibilities

Design and implement enterprise wide performance management frameworks focused on operational resilience.
Define and monitor metrics related to service availability, uptime, recoverability, continuity, and resilience maturity.
Establish governance standards for performance and resilience data across IT functions.
Drive consistency, quality, and accountability in performance reporting processes.
Develop and manage key performance indicators (KPIs) and key risk indicators (KRIs) related to service continuity, incident response, system resilience, and operational risk.
Oversee centralized data collection, validation, and reporting processes across multiple IT domains.
Develop executive dashboards and management reports that translate technical metrics into business focused insights.
Present performance trends, resilience metrics, risk indicators, and improvement opportunities to senior leadership.
Lead monthly performance and resilience reporting forums.
Support internal and external audits related to IT governance, resilience, and risk management.
Ensure alignment with regulatory requirements and industry frameworks including ITIL, COBIT, and ISO 22301.
Facilitate performance and resilience review meetings with senior stakeholders.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related discipline.
5–7 years of relevant experience in IT Governance, Performance Management, Operational Resilience, or Technology Risk.
Strong understanding of IT GRC frameworks and operational resilience practices.
Experience managing KPIs, KRIs, performance dashboards, and executive reporting.
Knowledge of RTO, RPO, SLA management, incident management, and problem management.
Familiarity with UAE/GCC regulatory and audit environments.
Excellent communication, presentation, and stakeholder management skills.

Preferred Certifications

ITIL
COBIT
ISO 22301 (Business Continuity)
CRISC
CISA

Compensation

Pay: Up to AED 18,000.00 per month

Work Location

In person

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