Manager, Payroll Onboarding

Netchex is a leading cloud-based Human Capital Management (HCM) platform trusted by thousands of small and mid-sized businesses across the U.S. We centralize the entire employee lifecycle — from recruiting and onboarding to payroll, time tracking, and benefits administration — into a single, intuitive, mobile-friendly system. Our mission is simple: make HR and payroll easier for the businesses that power America's workforce. We're a remote-first team of builders, problem-solvers, and people-focused innovators — and we're just getting started.

Netchex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Netchex is looking for a Manager, Payroll Onboarding to lead a team that turns newly signed clients into confident, successful payroll customers. You'll oversee the day-to-day of onboarding operations, manage and develop a team of onboarding specialists, and lead the projects, timelines, and cross-functional coordination that get clients live on their purchased modules. This role is best suited to someone who thrives on structure and process, is comfortable leading people, and knows how to keep a project on track while a dozen things compete for attention.

Oversee daily onboarding operations, manage resources, and develop the people on your team

Manage staff utilization and drive adoption of monitoring and CRM tools

Own budget and goal alignment tied to company objectives to help ensure project success each month

Lead project scope, timelines, and stakeholder communications across payroll onboarding engagements

Coordinate cross-functional teams and monitor performance throughout implementation

Identify potential project risks early and develop mitigation strategies

Confirm onboarding success for each client's purchased modules and help build client advocates

Drive process optimization and resolve issues proactively

Help the company scale through automation and improved documentation

Ensure seamless training programs are created and executed to support client success

Bachelor's degree or equivalent relevant experience preferred

3+ years of payroll or project management experience preferred

Experience with project management tools and structured methodologies

Strong organizational, planning, and time-management skills for handling multiple, sometimes conflicting priorities

Excellent negotiation, communication, presentation, and facilitation skills

Proficiency with Microsoft Office Suite

Proven ability to build relationships and manage a team, with a strong client-service mindset

Ability to think independently, make decisions, and stay accountable for results

Excellent organizational skills and attention to detail