Manager, Operations - Gas

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility.

AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships.

Our employees are at the heart of that vision.

We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation.

By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose The Manager of Operations plans, organizes, coordinates, and manages the daily operational activities within an assigned functional area, for the natural gas distribution system within one or more communities.

Develop, implement, and revise processes and documentation to promote streamlined, efficient services, records of accountability and workflow of all activities. Facilitate regular team meetings to problem solve issues, to inform on company performance and create initiative-taking practices. Develop, schedule and conduct regular supervisor meetings with each team member. Create facility schedule, ensuring that all operational hours are always covered. Develops and monitors functional area budgets to ensure efficient utilization of resources. Review staff requirements regularly to ensure that sufficient trained resources are available and proactively identify the need to add to the staffing. Involved in pro-active, regular communication and interaction with member of the management team. This includes being a leader to change, to develop, implement and manage projects and initiative to successful completion. May represent Company to regulatory authorities, public official, customers and the public involving company matters. Establishes business relationships with area developers, home builders, contractors and economic/industrial development groups in order to increase gas sales and expand customer growth. Initiates and supervises service and/or construction orders for new main construction, main replacements, and large volume meter sets. Schedules, monitors and conducts quality control audits of work performed by assigned employees to ensure system integrity, regulatory compliance, and customer safety. Works closely with engineering to identify system improvements, upgrades and field functions required to maintain system integrity. Responds to customer inquiries and complaints involving areas of responsibility to ensure a high level of customer service and satisfaction is maintained. Coordinates activities for emergencies, outages, and pressure problems. Directs three teams; responsible for determining team structure and roles of members. Driving or travel: Up to 25% Education and Experience 1-3 years of relevant experience in a related field. Natural Gas utility experience preferred. Bachelor’s degree a plus but not required. Ability to provide direction, support and constructive feedback to a variety of staff as well as dealing with the operational issues of coordinating diverse business functions. Demonstrated customer service skills. Valid Driver’s license with the flexibility to travel to other office locations as needed. The ability to perform analysis involving ratios, percentages and simple statistical methods and/or make calculations to reconcile financial statements and accounts. Intermediate level computer skills with an ability with Microsoft Word, Outlook and Excel What We Offer As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes: Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one Annual bonus and merit increase eligibility Life insurance and short-term & long-term disability Employee Stock Purchase Program Free Employee Assistance Program & Headspace account 3 weeks of vacation, paid sick days, 12 paid company holidays, & 3 paid volunteer days Tuition reimbursement, professional development opportunities, & reimbursement for certification costs Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team. As the successful candidate Our Mission We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose. Our Vision We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes. Our Guiding Principles Customer Centric Integrity Entrepreneurial Teamwork Owner mindset Outcome focused Continuous learning We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.