Manager
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Key skills for this role
About the Role
The HR Operations Manager is responsible for leading and optimizing HR operational processes, ensuring compliance with UK employment legislation, and delivering a seamless employee experience across the organisation. This role oversees HR systems, payroll coordination, data governance, onboarding/offboarding processes, policy management, and HR service delivery.
Key Skills for This Role
Full Job Posting
Technical Skills
- Proficient in HRIS systems and MS Office (Excel, Power BI preferred).
- Experience with HR analytics and HR process automation.
- Soft Skills
- Strong communication, stakeholder management, and interpersonal skills.
- Analytical mindset with ability to interpret and present HR data.
- Detail-oriented and committed to high-quality service delivery.
- Ability to work in fast-paced, dynamic environments.
- Key Performance Indicators (KPIs)
- HR service delivery turnaround time
- Payroll accuracy rate
- Employee data accuracy and HRIS performance
- Compliance audit scores
- Employee satisfaction with HR services
- Process efficiency improvements
Qualifications
- Bachelor Degree Min 8 years
Responsibilities
- Key Responsibilities HR Operations & Service Delivery - Manage end-to-end HR operational activities including onboarding, offboarding, employee life-cycle management, and HR administration. - Ensure HR processes are efficient, standardised, and aligned with best practices. - Oversee HR Helpdesk / shared services to deliver timely employee support. HR Compliance & Governance (UK-specific) - Ensure HR practices comply with UK employment laws (e.g., Employment Rights Act, Equality Act, GDPR, Working Time Regulations). - Maintain and update HR policies, handbooks, and internal guidelines. - Lead internal audits and ensure compliance with data security and retention requirements. HR Systems & Reporting - Manage and optimise HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, BambooHR). - Ensure accurate data management and integrity across all HR systems. - Produce regular HR analytics and dashboards (headcount, attrition, absence, workforce trends). Payroll & Benefits Coordination - Collaborate with payroll providers to ensure accurate monthly payroll processing. - Manage benefits administration (pensions, health insurance, leave policies, flexible benefits). - Support annual compensation cycles and statutory reporting. Process Improvement & Projects - Lead HR transformation initiatives to improve operational efficiency. - Implement automation and digitalisation within HR workflows. - Drive continuous improvement across HR services using Lean methodologies where applicable. Team Leadership - Lead, mentor, and develop an HR operations team. - Allocate resources, manage workloads, and promote a high-performance culture. Required Skills & Experience Education & Experience - Bachelor’s degree in Human Resources, Business Administration, or related field. - 9–12+ years of HR experience, with at least 3 years in HR operations leadership. - Experience working with UK organisations and strong understanding of local HR compliance. Technical Skills - Proficient in HRIS systems and MS Office (Excel, Power BI preferred). - Experience with HR analytics and HR process automation. Soft Skills - Strong communication, stakeholder management, and interpersonal skills. - Analytical mindset with ability to interpret and present HR data. - Detail-oriented and committed to high-quality service delivery. - Ability to work in fast-paced, dynamic environments. Key Performance Indicators (KPIs) - HR service delivery turnaround time - Payroll accuracy rate - Employee data accuracy and HRIS performance - Compliance audit scores - Employee satisfaction with HR services - Process efficiency improvements
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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