Manager, Maintenance

The Manager, Maintenance is responsible for managing the facility infrastructure, utilities, equipment, and maintenance program at the Alpine facility in Pemberton, BC. This role is responsible for maintaining an effective preventive maintenance program, supporting equipment and asset lifecycle planning, coordinating maintenance-related capital projects, monitoring asset performance, and identifying opportunities to improve reliability, efficiency, and operational continuity. Reporting to the Director, Operations, the Manager, Maintenance implements and manages site maintenance strategies, programs, and priorities to support operational requirements and long-term asset performance. This role ensures maintenance activities and physical assets comply with applicable Cannabis Regulations, GMP/GPP principles, internal quality standards, and health and safety requirements.

The Manager, Maintenance leads the site maintenance team and directs internal resources, contractors, and vendors to deliver preventive, corrective, and emergency maintenance activities. This role works closely with Operations, Cultivation, Post-Harvest, Quality, HSE, Procurement, Finance, and other site functions to prioritize maintenance activities, minimize operational disruption, and ensure the reliability, safety, and compliance of physical assets, infrastructure, and equipment that directly support cannabis quality, GMP standards, regulatory requirements, and uninterrupted operations. This role is both strategic and hands-on, balancing day-to-day operational needs with proactive maintenance planning, asset reliability, continuous improvement, and strong compliance and documentation practices.

Major Responsibilities / Duties: 1. Maintenance Management • Develop and maintain site-level facilities maintenance and capital plans to support site growth, evolving production needs, asset reliability, regulatory requirements, and long-term operational sustainability. • Develop multi-year asset lifecycle, capital requirements and expenditure proposals, provide cost-benefit analyses and recommendations to support the replacement, upgrade, and modernization of critical systems and equipment. • Lead maintenance planning and forecasting, ensuring investments and maintenance priorities are risk-based, cost-effective, and aligned with reliability, compliance, capacity, and operational requirements. • Partner with Site Leadership, Engineering, Operations, Quality, HSE, Procurement, and Finance to align facility priorities with business objectives and budgets. • Proactively identify facility-related risks and opportunities, and recommend strategic improvements to reduce downtime, improve efficiency, and strengthen compliance. • Ensure maintenance activities are appropriately documented and completed in accordance with established procedures, SOPs, and regulatory requirements. 2. Regulatory Compliance & Facility Oversight • Oversee site-wide facility, equipment, and maintenance compliance with Cannabis Regulations, GMP/GPP, and internal quality systems. • Establish clear standards and expectations for preventive maintenance, calibration, equipment qualification, and asset lifecycle management. • Ensure maintenance activities are properly assessed for risk, documented, reviewed, and evaluated for potential product impact. • Lead facility readiness for Health Canada inspections, internal audits, and third-party audits, including follow-up maintenance-related actions. • Oversee maintenance-related deviations, investigations, and CAPAs, ensuring issues are resolved effectively and do not recur. • Ensure 24/7 coverage for on-site response to emergencies. 3. Environmental Control Systems Management • Oversee the performance and reliability of environmental control systems (HVAC, dehumidification/humidification, CO₂ systems, airflow, pressure differentials). • Monitor equipment performance and work with Operations, Cultivation, and Quality to address environmental control issues and minimize production impacts to support product quality, plant health, and compliance requirements. • Partner with QA to manage environmental monitoring, alarms, excursions, conduct root cause analysis and corrective actions. • Ensure environmental control equipment is maintained, calibrated, and serviced in accordance with established requirements. 4. Utilities & Critical Infrastructure • Provide oversight of electrical systems, backup power, generators, UPS, water systems, irrigation, fire protection, security systems, and other critical facility systems. • Ensure appropriate redundancy, maintenance planning, and response readiness for critical infrastructure. • Lead a proactive, data-driven maintenance approach to prevent equipment failures, reduce unplanned downtime and operational risk. 5. Preventative Maintenance, Change Control & Risk Management • Develop, implement, and maintain preventive and corrective maintenance programs for facility infrastructure, utilities, environmental control systems, and production equipment. • Establish maintenance schedules, procedures, and priorities based on equipment criticality, production requirements, safety, quality, and operational risk. • Manage and assess equipment performance, troubleshoot issues, and coordinate corrective actions to minimize unplanned downtime and prevent recurring failures. • Participate in and support equipment, facility, and system changes through structured change processes. • Lead or support risk assessments (FLHA, FMEA) to inform decisions and prioritize work. • Support production continuity while maintaining compliance, quality, safety, and documentation standards. 6. Equipment Maintenance & Inventory • Oversee equipment readiness, maintenance planning, and coordination with Operations and Quality. • Develop and manage maintenance and facility budgets, including capital planning and long-term asset replacement. • Manage and ensure appropriate controls for maintenance tools, equipment, lubricants, and other materials used in production environments. • Maintain appropriate inventory levels of critical maintenance spare parts, consumables, tools, and supplies based on equipment criticality, lead times, and operational requirements. • Partner with Procurement and Finance on contractor spend, sourcing decisions, and cost visibility. • Use data and forecasts to support informed financial and operational decisions. 7. Contract & Vendor Oversight • Direct and manage contractors, service providers, and vendors supporting facility and maintenance activities. • Establish clear expectations for contractors regarding safety, quality, GMP compliance, site procedures, and documentation requirements, and monitor adherence to established standards. • Obtain and review service reports, maintenance documentation, certifications, and other required records. • Ensure contractors complete required site orientations, training, permits, and safety requirements before commencing work. • Monitor contractor performance, quality of work, timelines, and adherence to agreed requirements. 8. Team Leadership & Development • Lead, coach, and develop the site maintenance team to ensure effective execution of maintenance activities and a high standard of technical performance. • Provide ongoing coaching, feedback, and performance management to the facility team. • Establish clear priorities, expectations, and accountability for maintenance activities. • Build strong accountability, technical capability, and continuous improvement mindset. • Promote and foster a culture of safety, accountability, continuous improvement, collaboration, and compliance. • Ensure maintenance team members follow established SOPs, safety procedures, GMP/GPP requirements, and documentation practices. • Identify training and development opportunities to enhance the technical skills and capabilities of the team. 9. KPIs & Performance Monitoring • Establish and track key performance indicators (KPIs) to assess planned vs. unplanned maintenance, equipment uptime and reliability, environmental excursions, repeat failures, response times, maintenance-related audit findings. • Prepare regular maintenance reports and provide updates to the Director, Operations on maintenance performance, risks, projects, and priorities. • Use trends, maintenance data, and equipment history to drive improvements and investment decisions. 10. Other Duties • Perform other duties and responsibilities as assigned.

Knowledge, Skills & Abilities: • Knowledge of industry best practices and standards as it relates to Facilities Management with the ability to conduct analysis, establish programs and measures with specific knowledge in developing and implementing preventative maintenance plans. • Comprehensive understanding of facility systems, utilities, and asset management within highly regulated environments. • Strong leadership, strategic planning, risk management, and decision-making abilities with excellent organizational skills. • Proven ability to lead cross-functional teams and influence at the senior leadership level. • Proficiency in budget management, vendor negotiations, and contract administration. • Excellent communication, interpersonal, and problem-solving skills. • Excellent time management skills. • Excellent communication and problem-solving skills. • Intermediate to advanced computer skills, including proficiency with MS Office applications and experience using CMMS.

Education & Experience: • Bachelor's degree in Facility Management, Engineering, Mechanical Engineering, or related field. Master’s degree or relevant certifications are an asset. • Minimum 7 years of experience in facility management experience with at least 3-5 years in a managerial role, preferably in a manufacturing or industrial environment. • Experience in managing large-scale facilities, knowledge of industry best practices, and familiarity with relevant regulatory requirements. • GMP experience considered an asset.

Working Conditions:

• The role involves working in both office and production environments, including areas with exposure to noise, dust, varying temperatures, and controlled substances. • Must be comfortable working in a regulated environment and adhering to strict compliance and safety protocols. • The role requires frequent walking, standing, and site inspections within operational areas, which may include climbing stairs. • Full PPE in production area includes booties, coveralls, gloves, hairnet, glasses and surgical mask as needed in accordance with site safety protocols. • Occasional physical effort is required, lifting, pushing, and pulling up to 30 lbs. • Temperatures range from 20 degrees Celsius to 32 degrees Celsius. • Ability to work weekends, holidays and after hours as required. • This position involves significant exposure to cannabis/plant materials, and it is therefore not likely suitable for an employee that may suffer from allergies to cannabis/plant pollen material, or experience other medical issues, such as asthma and hay fever, as a result of cannabis/plant material exposure.

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