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Key skills for this role
The Manager, IT Systems Engineering provides leadership for secure, reliable, and scalable technology operations supporting clinical research sites and remote work environments. This role is responsible for enterprise networking, cloud and endpoint services, service delivery, technology projects, operational automation, and the development of a high-performing technical team that enables business growth and operational excellence.
Network Management
Design, implement, and manage switching, wireless, firewalls, SD-WAN, VPN, and LAN/WAN connectivity, including monitoring, troubleshooting, upgrades, and new-site deployments.
Ensure high availability and performance of network infrastructure through effective segmentation, monitoring, incident response, root-cause analysis, operational documentation, and business continuity planning.
Manage network technology vendors, contracts, licensing, budgets, hardware lifecycle planning, and operational performance metrics to support cost-effective and reliable service delivery.
IT Enterprise Solutions Management
Manage and continuously improve core IT enterprise solutions, such as Microsoft Azure, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, and OneDrive services
Lead device provisioning and lifecycle management using Microsoft Intune and JAMF for corporate, remote, and clinical users.
Identify, design, implement, and govern automation solutions that leverage artificial intelligence (AI) and related technologies to streamline IT operations, improve service delivery, reduce manual effort, enhance decision-making, and increase operational scalability.
Ensure enterprise AI solutions, such as ChatGPT and CoPilot, are effectively and properly deployed and well adapted across the organization
Project Management
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Serve as a Technical Lead for infrastructure, network, cloud solution, clinical-site expansion, and technology refresh initiatives from planning and implementation through operational handoff.
Develop IT project scope, schedules, budgets, risk-management plans, communications, capacity management, and status reporting; coordinate cross-functional teams and vendors to deliver projects effectively.
People Manager & Leadership Responsibilities
Recruit, coach, develop, and retain IT professionals while establishing clear goals, service expectations, accountability, and performance standards.
Foster a collaborative, accountable, and customer-focused culture that communicates effectively with both technical and nontechnical stakeholders.
Data Security & Compliance
Operate IT services in accordance with organizational security policies, contractual obligations, applicable regulatory requirements, and established risk-management practices.
Partner with Information Security, Privacy, Compliance, and Legal teams on audits, access reviews, vulnerability remediation, investigations, and the protection of sensitive and regulated information.
Other tasks as assigned
Demonstrated experience supporting geographically distributed environments and managing enterprise networks, Microsoft cloud services, endpoint platforms, and complex technology initiatives.
Strong communication, vendor management, budgeting, prioritization, problem-solving, and stakeholder-management skills.
Experience implementing AI-enabled automation and workflows with appropriate security, data-governance, reliability, and business-value considerations.
Preferred:
Experience with Cisco Meraki, Microsoft Azure and Microsoft 365, Entra ID, Intune, Windows Server, Active Directory, ITSM platforms, scripting, workflow automation, and AI-enabled operations tools. Relevant ITIL, PMP, Microsoft, Cisco/Meraki, or CompTIA Security+ certifications are preferred.
Minimum Education:
Bachelor’s degree in information technology, Computer Science, or a related field, or an equivalent combination of education and relevant professional experience.
Minimum Experience:
Seven or more years of progressive experience in IT infrastructure, networking, operations, or service delivery, including at least three years of experience leading technical teams.
Five or more years of experience in an IT management or technical leadership role.
Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
Travel: This role requires minimal national travel. Travel duration will vary based on business needs and clinical-site installations.
Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. Walking, Standing, Sitting, Lifting (up to 25 lbs), and Driving
The expected pay range for this role is $140,000 - $170,000 USD per year for full time team members.
Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match
#LI-Remote
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com
Clinical research organization expanding patient access to clinical trials for new treatments and cures across the United States.
Visit company websiteJobs and hiring trendsUSD 140000-170000 / year
Manager
Remote
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