Manager, Information Technology & Systems

Italian Centre Shop is looking for a relationship-driven IT leader who can see the big picture, understand how all the pieces connect, and make sure the details don't get lost along the way.

This isn't a role where we expect you to personally fix every computer, configure every server or be the expert in every system we use. We have internal resources, an outsourced IT partner and specialized technology vendors to help with that.

We need someone who can bring it all together.

Provide overall leadership and oversight of our technology environment across multiple locations.

Manage our outsourced IT provider and specialized technology vendors.

Maintain a strong understanding of our networks, infrastructure, Microsoft environment, cybersecurity and business-critical systems.

Oversee retail technologies including POS, payments, scales, telecommunications and other store systems.

Lead technology projects, upgrades and new-store implementations.

Manage technology priorities, budgets, purchasing, licensing and lifecycle planning.

Ensure risks, issues and vendor commitments are followed through to resolution.

Build strong relationships with our stores and support teams and understand what they need from technology.

Keep our technology environment documented, organized and ready to support continued growth.

You're someone who can operate at 10,000 feet without losing sight of what's happening on the ground.

You're organized, self-motivated and exceptionally good at managing multiple priorities. You build relationships easily, communicate well with both technical and non-technical people, and take ownership when something needs to get done.