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Manager II, Operations
Kroll
New Delhi, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Operations managementPan India logisticsTeam leadershipVendor managementProject managementPMO governance
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Operations managementPan India logisticsTeam leadership
Role Overview
Manager II, Operations will support end-to-end Pan India logistics and operational services for a Global Capability Center.
The role leads a multi-city team and covers operations, vendors, transportation, facilities, safety, employee experience, and PMO governance.
Key Skills for This Role
Operations managementPan India logisticsTeam leadershipVendor managementProject managementPMO governance
Full Job Posting
Role Overview
Manager II, Operations will support end-to-end Pan India logistics and operational services for a Global Capability Center.
The role leads a multi-city team and covers operations, vendors, transportation, facilities, safety, employee experience, and PMO governance.
Team and People Management
- Lead, guide, and motivate a multi-city operations team of 5–6 members.
- Allocate tasks, conduct weekly performance reviews, coach team members, and maintain schedules, backups, and escalation coverage.
- Serve as the first escalation point for Pan India operational issues and drive timely resolution.
Projects and Improvement
- Drive process improvements across locations and support projects involving employee experience, automation, optimization, and vendor rationalization.
- Maintain project plans, trackers, dashboards, status updates, standardized templates, SOPs, and audit-ready documentation.
- Conduct root cause analysis and implement corrective and preventive actions.
Transportation and Safety
- Oversee transportation SLA adherence, safety protocols, and operational hygiene across locations.
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