Customer Success Manager, Managed Services

REQUIREMENTS:

• Essential
• Proven experience in customer-facing account management or customer success roles, ideally within cybersecurity or managed services
• Strong communication and presentation skills, with the ability to engage technical and non-technical audiences
• Ability to manage multiple customer accounts, prioritising effectively in a fast-paced environment
• Experience driving customer satisfaction and retention through proactive engagement
• Understanding of key concepts in cybersecurity, threat detection, and managed security services
• Desirable
• Familiarity with ITIL service management principles
• Experience presenting to senior stakeholders and technical teams
• Exposure to security technologies such as EDR, SIEM and network monitoring
• Ability to interpret data to inform account strategy and demonstrate value
• To be considered for a position, you must formally apply via careers.kroll.com
• Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
• All employees must comply with Kroll’s mandatory vaccination policy, subject to all applicable federal, state, and local laws.
• #LI-DNI