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Manager II, Operations
Kroll
Mumbai, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Operations managementTeam leadershipVendor managementProject management and PMO governanceProcess improvementTransportation operations
Free
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Operations managementTeam leadershipVendor management
Role Overview
The Manager II, Operations will support end-to-end Pan India logistics and operational services for a Global Capability Center.
The role oversees a multi-city team of 5–6 members and covers operations, vendor coordination, transportation, facilities, safety, employee experience, and PMO governance.
Key Skills for This Role
Operations managementTeam leadershipVendor managementProject management and PMO governanceProcess improvementTransportation operations
Full Job Posting
Role Overview
The Manager II, Operations will support end-to-end Pan India logistics and operational services for a Global Capability Center.
The role oversees a multi-city team of 5–6 members and covers operations, vendor coordination, transportation, facilities, safety, employee experience, and PMO governance.
Team and People Management
- Lead, guide, and motivate a multi-city operations team, allocate tasks, and conduct weekly performance reviews.
- Coach team members on SOP compliance, SLA monitoring, ticketing hygiene, vendor coordination, and root cause documentation.
- Plan schedules, ensure backups, maintain an escalation matrix, and serve as the first escalation point for Pan India operational issues.
Project Management and Improvement
- Drive process improvements across locations to streamline operations.
- Create project plans and trackers, publish fortnightly or monthly status updates, and govern milestones.
- Promote standardized templates, SOPs, audit readiness, and disciplined documentation.
- Conduct root cause analysis and implement corrective and preventive actions.
- Support employee experience, automation, optimization, and vendor rationalization projects.
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