company_site
Manager I
Concentrix
Bengaluru, IND
Full-time
Senior · 8+ years experience
Onsite
INR 400000-400000 yearly / year
Discovered 3 weeks ago
Learning Management Systems (LMS)Quality Monitoring Platforms
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Learning Management Systems (LMS)Quality Monitoring Platforms
Key Skills for This Role
Learning Management Systems (LMS)Quality Monitoring Platforms
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LOCATION
- Bangalore
- YEARS OF EXPERIENCE : 8+ years
- Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities
- Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work
- Oversee new hire, continuing education, program specific training, and other training as needed by the business
- Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients
- Develop and cultivate partnership with operations, other business units, resource units, and clients
- Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
- Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
- Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
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