Manager, Fraud Operations

Job Summary

Key Responsibilities

• Strategy • Support and provide inputs to Line function, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country. • Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses. • Develop and implement processes for improving the quality of sourcing in the region. Conduct investigation into suspect fraud applications. • Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions. • Provide System and information support to all regions. Business • Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment. • Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation. • Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Processes • Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management. • Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees • Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations. • Continuously improve the operational efficiency and effectiveness of fraud risk management processes. • Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff and vendors. • Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk. • Ensure adherence to the Group’s approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence.