Manager Engineering Support

The Manager Engineering Support provides leadership, coaching, and strategic direction to the Engineering Support team. This position oversees administrative processes, workforce support, reporting, compliance, and data management functions that enable effective Engineering field operations. The role partners closely with field leadership to drive efficient, standardized, and compliant processes, while identifying opportunities for continuous improvement, automation, and operational effectiveness.

Lead, coach, and develop the Engineering Support Supervisor and team members to ensure effective delivery of departmental responsibilities and service standards

Provide day-to-day guidance and escalation support while ensuring training, process consistency, and compliance requirements are maintained across the network

Oversee timely and accurate processing of payroll, timekeeping, expenses, workforce administration, status transactions, and position changes for unionized employees in accordance with collective agreements and business requirements

Standardize and continuously improve administrative and operational support processes to drive consistency, efficiency, compliance, and an improved employee and stakeholder experience

Identify root causes of operational issues and implement sustainable corrective actions, process improvements, automation opportunities, and system enhancements

Ensure the accuracy, integrity, and completeness of Engineering operational data, reports, dashboards, SAP transactions, and related system records

Support material, production, workforce, discipline, and operational reporting requirements by reviewing data, resolving discrepancies, and maintaining CPKC dashboard updates

Maintain SOX compliance and internal controls while serving as the subject matter expert for timekeeping, payroll, employee expenses, and workforce administration processes, including testing and implementation support for process or system changes