Manager, Customer Support

5+ years of experience in technical or customer support operations within a high-volume environment

2+ years of experience managing support teams or operational staff

Proven experience managing SLA-driven support operations, including escalations, backlog, and KPI performance

Hands-on experience with service desk or ticketing platforms such as Zendesk, ServiceNow, or Jira Service Management

Experience with reporting, operational metrics, case quality, and continuous improvement

Strong customer focus, prioritization, communication, and stakeholder management skills

Proven ability to coach and hold teams accountable while building trust and engagement

Comfortable working with automation and AI-enabled support tools; AI expertise is not required

Experience supporting a global 24x7 follow-the-sun operating model, including after-hours or on-call coverage

Bachelor’s degree in a related field or equivalent experience

We provide a fun, professional, and challenging international business setting. Finally, you will get the chance to become part of the world's leading Technology Solutions provider in the world and a Great Place to Work certified organisation in ten countries across EMEA & APAC.

We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase your knowledge and expertise.

We are a large organisation with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver’s seat.

You'll be part of a workplace where you'll feel like you are valued and your contribution is appreciated within the business.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

Let’s shape tomorrow. If this sounds like something you want to be a part of, click "Apply".