Manager, Customer Support

5+ years in customer or technical support, with at least 2 years managing a support team in healthtech or healthcare SaaS

People leadership track record — you've coached Support Specialists through performance issues, developed high-performers, and built team culture intentionally, not accidentally

Process orientation — you've built or overhauled a support workflow before and have opinions about what good triage, escalation, and documentation look like

Proven L2 technical chops — you can diagnose root causes, write a coherent bug report, and hold your own in a conversation with engineering

Clinical context — familiarity with home health workflows, EHR/EMR systems, or intake and charting environments is a strong plus

Communication range — clear with your team, credible with engineering, and plain-spoken with clinicians who don't have time for jargon

Zendesk proficiency — or a comparable platform; you're managing in the tooling, not learning it

You've led a support team before, not just managed one. You know the difference between coaching someone through a hard ticket and just taking it over, and you default to the former. You can hold the player-coach balance without letting either half slip. You bring genuine patience to the work, because your team is supporting people in one of the most stressful environments there is: healthcare, and that standard starts with you.

If you’re passionate about working with high-impact products that solve real-world problems, we’d love to hear from you. Apply today!