oracle
Manager, Customer Experience
Conduent
Bengaluru, IND
Full-time
Mid
Onsite
Discovered 3 weeks ago
Free
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Job Track Description
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
Requires broad technical expertise and company/industry knowledge.
Is accountable for program management functions.
General Profile
Accountable for team performance and results.
Manages professional employees and/or supervisors.
Adapts plans and priorities based on resource and operational challenges.
Takes action based on policies, procedures.
Receives guidance from managers.
Provides technical guidance to employees, colleagues, and customers.
Functional Knowledge
Understands and applies concepts in the field of expertise.
Has growing knowledge of other disciplines.
Business Expertise
Translates strategy and priorities into work product.
Impact
Positively impacts the level of service.
Impacts the team’s ability to meet quality, volume, and timeline targets.
Guides based on policies, resource requirements, budgets, and business plans.
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