Manager, Customer Data Services

You bring 8+ years of professional experience , including 2+ years of demonstrated success managing a services, operations, or customer-facing team, typically in a consulting environment or within B2B SaaS.

You are a skilled manager who is motivated by coaching, hiring, and developing people who are early in their careers.

You are customer-obsessed. You know how to set a high bar for quality delivery and help your team reach it.

You are a strong operator who loves to get into the details, uses data to make decisions, and builds repeatable systems in high-growth environments.

You are an excellent communicator and can coach others to be one. You can explain a complex situation simply to a senior audience, and you know how to raise the standard for how a team writes and presents to customers. You are comfortable stepping onto a customer call to cover for someone on your team.

You are proficient in Excel. You can spot-check the accuracy of work, reconcile totals, and size the risk in a data decision. SQL and Python skills are a bonus.

You have experience leveraging AI to drive efficiency and amplify impact. You are comfortable leading a team through that kind of change.

You thrive in a high-growth, fast-paced environment. You bring an ownership mentality, curiosity, and a bias to action in everything that you do.

You are fluent in written and verbal English.

Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.

It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.

At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.