Manager, Critical Operations

Ensure regulatory and safety compliance You will oversee maintenance activities and vendor operations to ensure compliance with local, state, and federal regulations, including OSHA, environmental laws, and building codes. You will maintain documentation of inspections, permits, and compliance reports to ensure audit readiness

Manage contract adherence You will verify that vendor contracts align with company policies and regulatory requirements. This includes tracking service level agreements (SLAs), monitoring contract performance, and documenting deviations or corrective actions

Support internal and external audits You will participate in scheduled compliance reviews and audits, ensuring that operational and safety standards are consistently met. Any identified risks or non-compliance issues will be escalated for resolution in collaboration with senior leadership

Develop and implement maintenance programs You will execute a structured maintenance program, integrating preventive, corrective, and predictive maintenance strategies to enhance asset longevity and operational reliability

Oversee critical infrastructure performance You will manage the operation and maintenance of electrical, HVAC, plumbing, and structural systems on the exteriors of the buildings. This includes conducting condition assessments, troubleshooting performance issues, and coordinating necessary repairs or upgrades

Utilize maintenance tracking systems You will leverage a Computerized Maintenance Management System (CMMS) to track work orders, manage service requests, and analyze maintenance trends. This ensures efficient operations and data-driven decision-making

Oversee vendor relationships and performance You will coordinate vendor selection, ensuring contractors meet technical qualifications, safety standards, and performance expectations. You will track vendor work quality, enforce service agreements, and provide performance feedback

Manage operational budgets You will monitor maintenance and operational budgets, ensuring expenses align with financial planning objectives. You will identify cost-saving opportunities while maintaining infrastructure integrity and service quality

Support capital expenditure planning You will contribute to the planning and execution of capital projects by assessing infrastructure conditions, reviewing vendor proposals, and coordinating project timelines and deliverables

Conduct proactive risk assessments You will regularly assess infrastructure vulnerabilities and develop mitigation strategies to prevent disruptions in critical environments. You will analyze maintenance data, vendor reports, and past incidents to identify trends that require attention

Implement emergency response protocols You will ensure all emergency response procedures align with business continuity and safety requirements. This includes coordinating drills, scenario planning, and on-site incident management

Serve as an on-site emergency lead You will act as the first point of contact for infrastructure-related emergencies, ensuring swift coordination with internal teams, emergency responders, and regulatory agencies

Serve as the primary tenant liaison You will communicate with tenants regarding maintenance activities, service disruptions, and infrastructure updates, ensuring clear expectations and minimal operational impact

Conduct regular tenant engagement meetings You will schedule routine check-ins with tenants to gather feedback, address concerns, and proactively manage infrastructure dependencies

Ensure transparency in service delivery You will provide timely updates on service requests, project timelines, and escalation pathways, ensuring tenants remain informed and confident in operational processes

Coordinate with internal and external teams You will work closely with procurement, legal, security, and sustainability teams to align operational priorities with business objectives

Ensure clear and proactive communication You will establish structured communication channels, ensuring all stakeholders remain informed about ongoing activities, planned maintenance, and potential service impacts

Support leadership in strategic initiatives You will provide data driven insights and operational updates to senior leadership, contributing to infrastructure planning and organizational improvements

At Rowan, we are a distributed team united by a common mission to transform data center delivery. Across our two offices, we offer a hybrid work environment supported by teamwork, technology, and in-office gathering time to help you be successful. We are headquartered in downtown Denver, Colorado and have an office in Seattle, Washington. Our team of talented and passionate individuals is spread out across the U.S.

At Rowan, we want to make sure you can do great work. We offer competitive benefits focused on helping you be and achieve your best.

Hybrid working environment

Team building and educational opportunities

Generous benefits package including robust health benefits and a 401(k)-company contribution

Unlimited PTO

RTD ECO pass or parking reimbursement

Competitive compensation, bonus, and an incentive plan

Rowan Digital is an equal opportunity employer. We welcome and celebrate diversity in all aspects of our workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive environment where everyone can thrive.