Manager, Consulting Services

The Red Hat Global Professional Services team is seeking a Manager to join us in Canberra, Australia.

In this hybrid leadership role, you will be responsible for two core pillars: the professional development of your team and the commercial success of your region’s professional services sales and delivery.

You will lead a section of the ANZ Public Sector Consulting delivery team, focusing on a segment of our Government business within the Canberra region.

You will partner with the Sales team to promote sales and business development for Consulting Services across the region to achieve targeted bookings, revenue and margin numbers.

You'll propose solutions along with strategic consulting offerings to increase the value of our support services and serve as the main point of contact for customers to ensure that their talent & delivery needs are met in a timely manner.

As a Manager, you will oversee rates, project costs, terms, and conditions for consulting services based on corporate standards and guidelines.

Excellent people management skills are key as you will work closely with a team of consultants and help support them to not only provide successful delivery of services to our customers but also provide guidance to help them further develop and excel in their own careers.

Primary job responsibilities

• Collaborate with the Sales & Pre-Sales team in the sale and scoping of Consulting Services solutions

• Review proposals for customers by ensuring all needs are defined through analyzing the customer's environment and expectations

• Work with internal stakeholders to gain internal approvals for each proposal

• In consultation with key internal stakeholders (Project Managers, Consultants) work to provide a solid delivery platform and successful delivery of outcomes that enhance our customers business

• Develop relationships with key business stakeholders to grow revenue within each account by continually selling and delivering new projects

• Oversee revenue, margin, and utilisation targets for the team

• Partner with the Consulting Operations team to ensure project staffing and profitability requirements are met

• Build interpersonal relationships with other Red Hat departments and act as a trusted advisor to major Red Hat customers

• Create development plans for Consultants to define a pathway by which they can achieve the next stages of their careers

Required skills

• Understanding of the Red Hat business strategy and economic model; good business insight and judgment