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Manager - Community Management
Dubai Holding Community Management
Dubai, UAE
Full Time
Manager
Onsite
3 weeks ago
Community ManagementProperty ManagementStakeholder ManagementBudget ManagementService Provider ManagementCustomer Service
Free
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Community ManagementProperty ManagementStakeholder Management
About the Role
Dubai Holding Community Management is seeking a Manager to oversee community operations, service delivery, stakeholder engagement, and resident satisfaction for a master-planned community.
Key Skills for This Role
Community ManagementProperty ManagementStakeholder ManagementBudget ManagementService Provider ManagementCustomer Service
Responsibilities
- Oversee day to day management and operations of assigned communities, ensuring standards of maintenance, cleanliness, landscaping, and security
- Manage outsourced service providers and contractors, ensuring compliance with SLAs
- Conduct regular inspections to maintain community assets and resolve operational issues
- Serve as primary escalation point for resident enquiries and complex community matters
- Build strong relationships with residents and promote a positive community environment
- Prepare, manage, and monitor annual community operating budget
- Ensure compliance with Community Rules and Regulations and statutory requirements
- Lead, mentor, and develop Community Management teams
- Prepare regular management reports on operational performance, resident satisfaction, and financial performance
Requirements
- Bachelor's degree in Business Administration, Property Management, Real Estate, or related discipline
- Minimum 7 10 years of experience in Community Management, Property Management, or Real Estate Operations
- At least 3 5 years in a leadership role managing community operations
- Proven experience managing a large scale master community
- Experience overseeing large operational budgets, service providers, and multi disciplinary teams
- Experience within waterfront, lagoon, coastal, marina, island, or marine communities is highly desired
Full Job Posting
About the Role
- Responsible for ensuring exceptional community operations, managing large scale service delivery, leading stakeholder engagement, and maintaining the highest standards of resident satisfaction.
- Ideal candidate will have extensive experience managing a master planned community with a large portfolio of residential assets.
- Exposure to waterfront, coastal, lagoon, or marine environments is desired.
Key Responsibilities
- Oversee day to day management and operations of assigned communities, ensuring exceptional standards of maintenance, cleanliness, landscaping, and security.
- Manage outsourced service providers and contractors, ensuring compliance with contractual obligations and SLAs.
- Conduct regular inspections to maintain community assets and proactively resolve operational issues.
- Drive continuous improvement initiatives to enhance operational efficiency and resident experience.
- Serve as the primary escalation point for resident enquiries, concerns, and complex community matters.
- Build strong relationships with residents and promote a positive, engaged community environment.
- Ensure timely and effective communication of community updates, policies, and initiatives.
- Resolve complaints professionally while maintaining high customer satisfaction.
- Prepare, manage, and monitor annual community operating budget.
- Control operational expenditure and identify opportunities for cost optimisation.
- Work closely with Finance to support service charge collection and resolve payment related matters.
- Monitor financial performance and provide regular budget reports.
Qualifications & Experience
- Bachelor's degree in Business Administration, Property Management, Real Estate, or a related discipline.
- Minimum 7–10 years of experience in Community Management, Property Management, or Real Estate Operations.
- At least 3–5 years in a leadership role managing community operations.
- Proven experience managing a large scale master community.
- Experience overseeing large operational budgets, service providers, and multi disciplinary teams.
- Experience within waterfront, lagoon, coastal, marina, island, or marine communities is highly desired.
Additional Responsibilities
- Governance & Compliance: Ensure compliance with Community Rules and Regulations and relevant statutory requirements.
- Manage community violations fairly and consistently while maintaining governance standards.
- Promote awareness of community policies and responsible community living.
- Stakeholder Management: Collaborate with internal departments including Technical, Finance, Customer Experience, Legal, and HSE.
- Liaise with developers, government authorities, regulatory bodies, and external stakeholders as required.
- Team Leadership: Lead, mentor, and develop Community Management teams by setting clear objectives and performance expectations.
- Foster a collaborative, high performing culture focused on accountability and customer excellence.
- Support succession planning and professional development within the team.
- Reporting: Provide recommendations to improve operational effectiveness and service quality.
- Prepare regular management reports covering operational performance, resident satisfaction, financial performance, compliance, and key community metrics.
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