Customer Care Representative (Immediate Joiner Preferred)
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Key skills for this role
About the Role
Job Purpose: The Receptionist is the welcoming face of the Engagement Center and the first point of contact for residents, owners, and visitors.
Key Skills for This Role
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Job Purpose
The Receptionist is the welcoming face of the Engagement Center and the first point of contact for residents, owners, and visitors.
The role focuses on delivering a warm, professional experience, understanding customer concerns, opening service tickets, handling minor inquiries, and ensuring proper escalation to the management team while maintaining a hospitality-led environment.
Customer Welcome & Hospitality
- Greet all residents and visitors with a friendly, professional, and welcoming attitude.
- Ensure guests are comfortably seated and offered refreshments when appropriate.
- Maintain a calm and positive environment within the Engagement Center at all times.
Handling Inquiries & Ticket Management
- Listen attentively to customer concerns and clearly understand their needs.
- Register and open service requests/tickets accurately in the system.
- Handle minor inquiries directly in line with approved procedures.
- Provide correct information on community services, processes, and general guidance.
Escalation & Coordination
- Escalate complex or sensitive cases to the Engagement Center Management team.
- Coordinate with relevant departments as instructed to support case follow-up.
- Ensure customers are informed about next steps and expected timelines.
Front Desk Operations
- Manage walk-in traffic efficiently and maintain visitor logs.
- Ensure the reception area is tidy, organized, and reflects DHCM standards.
- Support basic administrative tasks related to front-desk activities.
Qualifications & Experience
- 1-2 years of experience in reception, customer service, hospitality, or community-facing roles.
- Fluency in Arabic and English (spoken and written).
Personal Attributes
- Professional, well-presented appearance that reflects the image of Dubai Holding Community Management.
- Warm, welcoming personality with strong interpersonal skills.
- Excellent communication etiquette and cultural awareness.
- Ability to engage confidently with residents, VIPs, and senior stakeholders.
- Calm demeanor with high emotional intelligence.
Skills & Competencies
- Strong Arabic communication to effectively support our resident base.
- Customer-first mindset with hospitality approach.
- Ability to manage diverse walk-in profiles with tact and professionalism.
- Presentable and confident in a front-of-house environment.
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