Manager - Client Engagement

• Own and manage engagement for Global strategic and Key accounts, ensuring program success and maximizing GRAVTY® adoption
• Act as a trusted advisor to senior client stakeholders, aligning their business objectives with GRAVTY®’s capabilities.
• Develop and execute strategic account plans, ensuring alignment with LJI’s Client Engagement OKRs
• Drive governance, executive alignment, and client advocacy, ensuring long-term partnerships

• Oversee governance models to ensure all client requests, program roadmaps, and deliverables remain on track.
• Work cross-functionally with Client Delivery, Product, and Sales/Presales to ensure seamless execution.
• Monitor client engagement outcomes across the portfolio i.e. product adoption, retention (GRR/NRR), expansion ARR, CSAT, and customer advocacy.
• Drive engagement discipline through account hygiene, account health trends, renewal risk signals, expansion pipeline coverage, QBR and executive connect cadence etc.

• Act as the voice of the client inside Loyalty Juggernaut
• Translate client priorities into internal actions and e nsure executive discussions become tracked execution
• Support adoption readiness, success validation, feedback capture, and transition to steady-state
• Maintain stakeholder alignment, communication, risk visibility, and the value narrative
• Own Partnership plan, Recurrence cadence, Health Baseline, QBRs, Executive connects, Adoption analysis, Renewal readiness, Expansion signals, and Account strategy

• Drive AI and product expansion, positioning GRAVTY® as an essential platform for client success.
• Identify and address gaps in client engagement strategies, ensuring a proactive approach to risk and opportunity.
• Influence the product roadmap based on client insights and market trends.

You will be a GREAT FIT if you have:

• 5+ years in Client Engagement, Account Management, or Client Services, ideally within CRM, loyalty, SaaS AI or technology-driven industries
• A strong track record of managing enterprise accounts, driving growth, and achieving measurable success.

• Proven ability to align client needs with commercial objectives, driving NRR, CLTV growth, and AI adoption.
• Experience managing C-level and senior stakeholders, with strong influencing skills.

• Experience or familiarity with project management methodologies such as Agile, SAFe, and SCRUM.
• Ability to manage competing priorities, ensuring focus on strategic objectives.

• A confident and articulate communicator who can build trust and credibility with both mid-level and senior stakeholders within client organizations.
• Strong ability to manage complex client relationships, ensuring alignment between LJI’s solutions and client business objectives.
• Adept at navigating cross-functional discussions, collaborating with internal teams such as Client Delivery, Product, and Engineering to ensure seamless execution.
• Proactive in identifying potential risks or concerns, ensuring that issues are addressed before they escalate.
• Skilled at delivering clear, structured client communications, whether through formal presentations, business reviews, or day-to-day account management.

• A highly motivated, independent thinker who takes initiative and ownership of client engagements without needing constant direction.
• Comfortable working in a fast-moving, high-growth SaaS environment, balancing multiple priorities while maintaining strategic focus.
• Ability to assess challenges critically, offering practical, data-driven solutions that drive results for both the client and LJI.
• Proactively seeks out efficiencies and process improvements, ensuring that account management remains structured and effective.
• Resilient in managing client demands, internal challenges, and operational hurdles, ensuring that momentum is sustained across all client interactions.

Why should you consider US?

• Work with top-tier global brands, shaping their loyalty strategies and driving industry innovation.
• Lead high-impact client engagements in a fast-scaling, empowered work environment.
• Collaborate with world-class teams on cutting-edge AI and loyalty solutions.
• Make a real impact—this is not just account management; this is strategic leadership.