Manager - Cargo Operations
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Key skills for this role
About the Role
flydubai is hiring a Cargo Operations Manager to oversee dnata handling, warehouse and ramp performance, ULD and palletised operations, and compliance. The role requires 8-10 years of cargo operations experience, advanced cargo and dangerous goods certifications, and strong leadership skills.
Key Skills for This Role
Responsibilities
- Identify operational objectives and implement approved strategies, policies, and procedures to ensure safe, efficient, and revenue optimised cargo operations across all aircraft types and operational locations
- Ensures compliance with Standard Operating Procedures (SOPs) across all cargo operations, maintaining consistency and accuracy
- Manages and facilitates investigations of accidents, incidents, service failures, irregularities, and customer complaints, ensuring root cause identification and implementation of corrective and preventive actions
- Prepares and monitors Key Performance Indicators (KPIs) and Safety Performance Targets in compliance with UAE GCAA standards
- Oversees day to day cargo operations at DXB and DWC, ensuring consistent handling standards and service quality with dnata and other ground handling partners
- Identifies, evaluates and recommends short, medium, and long term infrastructure, automation, and resource requirements to support current and future cargo operations
- Liaises with dnata and other third party service providers at DWC to ensure service delivery, SLA compliance, and operational readiness for all aircraft types
- Supports cargo product development, including system automation and the launch of cargo products (pharma, express, automotive, oversized cargo, etc.)
- Takes ownership of all cargo related documentation within the Ground Handling Manual (GHM) and ensures timely updates, regulatory alignment, and internal approvals
- Manages cargo safety, security, and risk frameworks, in coordination with Safety & Security
- Liaises with government authorities (Customs, Health, Police, and other regulators) at DXB and DWC to ensure the smooth movement of cargo, courier, and mail
- Ensures all ground handling contracts include the required scope of services for both bulk and palletised operations
Requirements
- Bachelor's Degree (3+ years)
- Fluent in English
- Minimum 8 years of experience in cargo operations, freight handling, aviation ground operations
- Experience in managing large operational teams in cargo, aviation, or ground handling environments
- Advanced Cargo & Dangerous Goods courses (Cargo Knowledge, Documentation, Special Load Handling, DGR Cat 6 or CBTA equivalent)
- Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D)
- Safety Management Systems Certification
- Aviation Security Certification
- Special Cargo Products Certification
Full Job Posting
MAIN OBJECTIVE OF ROLE
- To oversee dnata handling, warehouse and ramp performance, ULD and palletised operations, bulk loading activity, and compliance with all regulatory, safety, and OEM requirements.
- The manager ensures operational excellence as flydubai’s cargo operations continue to grow in scale and complexity.
KEY RESPONSIBILITIES
- Identify operational objectives and implement approved strategies, policies, and procedures to ensure safe, efficient, and revenue optimised cargo operations across all aircraft types and operational locations.
- Ensures compliance with Standard Operating Procedures (SOPs) across all cargo operations, maintaining consistency and accuracy.
- Manages and facilitates investigations of accidents, incidents, service failures, irregularities, and customer complaints, ensuring root cause identification and implementation of corrective and preventive actions.
- Prepares and monitors Key Performance Indicators (KPIs) and Safety Performance Targets in compliance with UAE GCAA standards, covering both bulk and ULD based operations.
- Oversees day to day cargo operations at DXB and DWC, ensuring consistent handling standards, and service quality with dnata and other ground handling partners.
- Identifies, evaluates and recommends short, medium, and long term infrastructure, automation, and resource requirements to support current and future cargo operations.
- Liaises with dnata and other third party service providers at DWC to ensure service delivery, SLA compliance, and operational readiness for all aircraft types.
- Supports cargo product development, including system automation and the launch cargo products (pharma, express, automotive, oversized cargo, etc.).
- Takes ownership of all cargo related documentation within the Ground Handling Manual (GHM) and ensures timely updates, regulatory alignment, and internal approvals.
- Manages cargo safety, security, and risk frameworks, in coordination with Safety & Security, ensuring proper documentation, implementation, and compliance across the operation.
- Liaises with government authorities (Customs, Health, Police, and other regulators) at DXB and DWC to ensure the smooth movement of cargo, courier, and mail.
- Ensures all ground handling contracts include the required scope of services for both bulk and palletised operations, covering acceptance, ULD handling, warehouse activities, ramp processes, and service standards.
QUALIFICATIONS
- Bachelor's Degree (3+ years)
- Fluent in English
- Minimum 8 years of experience in cargo operations, freight handling, aviation ground operations
- Experience in managing large operational teams in cargo, aviation, or ground handling environments
- Years with qualifications: 8 10 years
- Advanced Cargo & Dangerous Goods courses (Cargo Knowledge, Documentation, Special Load Handling, DGR Cat 6 or CBTA equivalent)
- Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D)
- Safety Management Systems Certification
- Aviation Security Certification
- Special Cargo Products Certification
- Cargo EDI license desirable
- Weight & Balance license desirable
COMPETENCIES
- Customer Focus
- Teamwork
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience & Flexibility (Can do attitude)
- Decision Making
- Inspiring & Developing Others
- Strategic Thinking
- Business Acumen
ISR Requirements
- Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team.
- Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.
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