indeed
Manager
Rubrik
Karnataka, IND
Onsite
Discovered 1 weeks ago
Customer success managementPeople managementSaaS and enterprise softwareData protectionBackup and recoveryCloud data management
Free
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Customer success managementPeople managementSaaS and enterprise software
Role Overview
Lead a Customer Success team responsible for the long-term success, satisfaction, and retention of existing customers.
Drive proactive, value-based engagement and technical competence through team leadership and data-driven management.
Success is measured through Time to Value, adoption metrics, and customer health score improvement.
Key Skills for This Role
Customer success managementPeople managementSaaS and enterprise softwareData protectionBackup and recoveryCloud data management
Full Job Posting
Job Summary
Lead a Customer Success team responsible for the long-term success, satisfaction, and retention of existing customers.
Drive proactive, value-based engagement and technical competence through team leadership and data-driven management.
Success is measured through Time to Value, adoption metrics, and customer health score improvement.
Location and Schedule
- The description lists Bengaluru as the location.
- The role follows an EST shift from 5:30 pm IST to 2:30 am IST.
Team Leadership and Performance
- Recruit, onboard, train, and coach Customer Success Managers on customer success, Rubrik products, and executive communication.
- Conduct regular 1:1 meetings, performance reviews, and quarterly goal setting.
- Manage workload and employee assessments based on team capacity and expertise.
Operations and Risk Management
- Define and enforce Customer Success playbooks across activation, adoption, and retention.
- Use metrics and data insights to refine engagement strategies and improve process efficiency.
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