Manager Business Development - Dynamics 365

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Bachelor’s degree in Business, Information Systems, Engineering, or related field.

7+ years of experience in business development, sales, or pre-sales within enterprise software or technology environments.

Demonstrated experience building and managing sales pipeline in complex enterprise environments.

Lead business discovery workshops with dealer stakeholders

Experience working with cross-functional teams in a global, matrixed organization.

Experience with Microsoft Dynamics 365 (Customer Engagement and/or Finance & Operations).

Strong understanding of ERP, CRM, and digital transformation platforms.

Experience in dealer, distribution, manufacturing, or industrial sectors.

Proven ability to translate technical solutions into business value.

Experience working across global markets and diverse stakeholder groups.

Working knowledge of Dynamics 365 Customer Engagement (Sales, Customer Service, and Field Service)

Ability to demonstrate end-to-end business processes within D365

Understanding of ERP architecture, master data, workflows, security roles, and integrations

Identify solution fit, process gaps, risks, and integration requirements

Develop high-level solution recommendations aligned to dealer business objectives

Translate dealer requirements into actionable discussions with Product, Engineering, and Deployment teams

Support business case development and value realization planning

Working knowledge of: Power Apps, Power Automate, Dataverse

Should understand: API-based integrations, Azure Integration Services concepts, Data migration considerations, Identity and security concepts, Dealer ecosystem integrations (CRM, service systems, rental systems, finance systems, CPQ, eCommerce, etc.)

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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