Manager, Broker Education

Maintains and monitors broker education materials, tools, inventories, resources, and SGI CANADA/external offerings to ensure they remain current, accessible, accurate, and aligned with SGI CANADA products, systems, processes, and requirements.

Leads a consistent approach to broker education feedback, evaluation, and effectiveness tracking, including surveys, broker input, partner feedback, reporting, and other data sources.

Acts as the broker education subject matter expert by qualifying and quantifying internal requests, issues, and improvement opportunities; challenging assumptions where appropriate; and providing evidence-based guidance on whether action, deferral, redirection, monitoring, or no action is warranted.

Assesses priorities based on broker impact, business need, operational risk, timing, available resources, and alignment to SGI CANADA priorities.

Provides informed recommendations with clear rationale, including the appropriate path forward, trade-offs, and next steps.

Supports practical improvements to content, tools, and delivery approaches to strengthen usability, consistency, efficiency, and broker experience.

Communicates insights and recommendations so partners and leaders understand broker impacts, risks, trade-offs, and the recommended path forward.

Supports the implementation and ongoing refinement of the broker education governance model, including intake, prioritization, ownership, review cycles, standards, reporting, escalation, and alignment with the Corporate Technical Training (CTT) model.

Applies established governance processes to manage broker education requests, priorities, deliverables, timelines, risks, dependencies, and team capacity.

Maintains portfolio visibility by tracking broker education work, status, risks, dependencies, resource impacts, and priority changes.

Translates broker education priorities into actionable plans and directs the team’s work to support broker readiness, understanding, adoption, confidence, and experience.

Represents broker education and the voice of the broker in management-level planning and governance discussions, identifying impacts to broker workflows, handoffs, authority levels, timing, and day-to-day business operations, and escalating matters requiring Director-level decision or alignment.

Identifies concerns, risks, dependencies, and trade-offs early in planning, procurement, and delivery cycles, and escalates issues that may affect broker understanding, adoption, or experience.

Ensures broker education materials have clear ownership, appropriate review cycles, version control, and timely update processes.

Provides operational insight and recommendations to support continuous improvement of the broker education governance model, standards, tools, and portfolio practices.

Manages external vendor relationships including routine contracts escalating complex service issues to Director.

Ensures externally sourced training aligns with brand in all aspects including key messaging.

Liaises with regional broker association contacts and strategic national broker learning & development departments to proactively seek out training opportunities, align with brokers’ priorities and support learning programs and events.

Navigates diverse stakeholder needs and perspectives, including brokers, underwriting, billing, claims, business development, and other partners, to support practical and balanced outcomes.

Leads discussions, supports alignment, and resolves issues constructively to enable effective outcomes.

Builds a higher performing workforce by actively leading human resource activities.

Ensures development of divisional succession plans. Provide necessary resources including direct facilitation of ‘train the trainer’.

Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with employee performance development and career development plans.

Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.

Ensures programs and policies are in alignment with corporate, strategic and divisional strategies.

Manages risk in area of authority.

Prepares, reviews, manages and/or approves departmental/divisional budgets.

Prepares decision requests, decision and/or information items and/or SGI board items.

Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility, including development, implementation and managing of program components specific to departmental health and safety requirements.

Makes decisions for departmental operations that are efficient, effective and in alignment with strategic direction and priorities.

Ensures department and program policies, procedures and guidelines are in compliance with applicable federal and provincial legislation and regulations; implements and evaluates changes to legislation and regulations in area of authority.

Establishes and maintains an effective system of internal controls to support reliable financial reporting and compliance in accordance with applicable laws and regulations within the span of control and communicates the importance of internal controls to staff.

Education and Experience

Four-year degree from an accredited post-secondary education institution in a relevant field of study such as Business or Training/Education.

A Canadian Accredited Insurance Broker (CAIB) designation.

Eight years’ experience comprised of four years leadership with progressively challenging responsibility and four years’ experience in Property and Casualty (P&C) brokerage operations and carrier relations.

Accountability - Provides Direction and Sets Expectations

Business Acumen - Applies Broader Business Metrics and Understands the Internal and External Environment

Change Agility - Makes Change Real for Others

Leadership - Leads the Team

At SGI, we are committed to a workplace where people feel respected, valued, and able to contribute fully. Through fair, consistent, and transparent people practices, we attract skilled talent with varied lived experiences and offer meaningful work, opportunities for growth, and a strong sense of belonging. Our commitment to reconciliation includes inclusive hiring practices that create meaningful opportunities for Indigenous peoples and support a workforce reflective of the communities we serve. Join us in building a culture where contributions are valued and shared success is shaped by our people.

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to employeeleaves@sgi.sk.ca and we will work through your request with you. All information received will be kept confidential.