Manager – AI / Digital SPOC (Single Point of Contact)- KSA / Qatar location

Job Position: Manager – AI / Digital SPOC (Single Point of Contact)

Experience: 8+ years

Locations: Kingdom of Saudi Arabia (KSA) / Qatar (Onsite)

Mandatory: 3+ years in Ecommerce industry

To serve as the regional AI/Digital SPOC responsible for driving adoption, execution, and localization of AI, data, and digital solutions developed at HQ, ensuring strong alignment between central product teams and country business operations.

 Act as the primary interface between HQ (Dubai) and country teams (KSA / Qatar) for all AI, data, and digital initiatives

 Translate regional business requirements into clear inputs for HQ product, data, and technology teams

 Drive adoption of AI and digital tools across retail stores, operations, and business functions

 Ensure successful implementation and active usage of HQ-built tools inthe region

 Capture regional feedback and ensure enhancements/localization are reflected in product roadmaps

 Lead on-ground rollout of digital and AI initiatives across stores and functions

 Drive change management, training, and user adoption programs

 Track adoption metrics, usage behavior, and business impact of deployed tools

 Act as program/project manager for multiple digital initiatives in parallel

 Coordinate across retail, operations, IT, and business leadership teams to ensure execution alignment

 Ensure governance, communication, and reporting between region and HQ

 8–12 years of total professional experience

 At least 4–6 years in retail operations, digital transformation, program management, or business technology roles

 Experience working in regional or multi-country environments is highly preferred

 Exposure to AI, data, analytics, or digital tools in business operations is required (not deep technical expertise, but strong functional understanding)

 Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or related field

 MBA or equivalent business qualification is a strong advantage

 Certifications in project/program management (PMP, PRINCE2, Agile/Scrum) preferred

 Exposure to data/AI/digital transformation programs is a plus

 Strong understanding of retail operations and business processes

 Working knowledge of AI, data, analytics, and digital tools

 Strong stakeholder management across business and technology teams

 Excellent program and project management skills

 Ability to act as a bridge between technical teams and business users

 Strong execution mindset with focus on adoption and outcomes

 High ownership, accountability, and problem-solving ability

 Strong communication and influencing skills

 Well-rounded professional with exposure to retail, operations, digital transformation, and data/AI initiatives

 Strong “on-ground executor” who ensures tools built at HQ are actually adopted in markets

 Change agent who can drive behavioral adoption, not just system deployment

 Comfortable working across HQ and regional leadership teams

Skills: digital tools,retail operations,program management,digital,ecommerce domain,ecommerce,data analytics,artificial intelligence,digital transformation,ai