Genesis Mobile App Administrator - UAE
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About the Role
Job Title: Genesis Mobile App Administrator Location: Dubai, UAE Experience: 5+ Years Joining: Immediate preferred Job Overview We’re looking for an experienced Genesis Mobile App Administrator to own the day-to-day operations of the Genesis Mobile platform.
Key Skills for This Role
Full Job Posting
Experience: 5+ Years
Joining: Immediate preferred
Job Overview We’re looking for an experienced Genesis Mobile App Administrator to own the day-to-day operations of the Genesis Mobile platform.
You’ll ensure high availability, resolve user issues, coordinate with vendors, and act as the bridge between IT, business, and Genesis support teams.
• Application Support & Maintenance
Handle L1 & L2 support for Genesis Mobile App users
Log, track, and drive resolution of high-priority incidents
Lead incident calls + give clear status updates to stakeholders during outages
Troubleshoot and resolve routine application issues quickly
• Vendor & Stakeholder Management
Raise/track tickets with Genesis product support & external vendors
Ensure issues are resolved within defined SLAs
Be the single point of contact between end-users, internal IT, and Genesis support
• System Monitoring & Governance
Monitor app health, performance, and availability proactively
Manage user access, roles, and permissions in the mobile environment
Must-Have Skills & Qualifications
5+ yrs in application administration/IT ops, preferably with mobile enterprise apps
Strong understanding of mobile app architecture, access management, and monitoring tools
Hands-on troubleshooting + root cause analysis mindset
Excellent communication to lead incident bridges and explain tech to business users
Solid grasp of ITIL/Incident Management frameworks & SLA tracking
Education: Bachelor’s in IT/CS/Engineering preferred
Skills: management,app,access,vendors,it,mobile,application,genesis,availability,resolve
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