Managed Services Specialist

As a Managed Service Operative, you will deliver a world-class managed service offering for our cybersecurity-awareness training platform to a portfolio of valued customers.

In this role, you’ll act as both a product expert and a trusted advisor—configuring and maintaining awareness campaigns that drive measurable behavioural change and help protect organizations from cyber threats.

You will also play a vital role in enabling other partners and customers to use our platform effectively, providing training and strategic guidance to drive adoption, engagement, and long-term success.

• Configure and manage cybersecurity-awareness programs for managed service customers, ensuring smooth setup and optimal delivery of training and testing campaigns.
• Design and execute customer-specific engagement strategies to maximize impact and drive end-user behavioural change.
• Maintain ongoing platform performance and update campaign configurations as needed to meet evolving customer needs.
• Train and support third-party managed service providers to deliver our offering to the highest standard.
• Deliver expert-level training and guidance directly to customers, supporting their independent use of the platform and driving broader adoption.
• Monitor usage data and campaign performance to ensure high user engagement across managed service accounts.
• Serve as a trusted product and awareness expert, advising customers on best practices and aligning platform capabilities to organizational security objectives.
• Collaborate with internal teams (Product, Customer Success, Support, and Sales) to ensure customer needs are anticipated, met, and exceeded.
• Support upsell efforts through consultative recommendations, ensuring customers benefit from additional managed service offerings where applicable.